Sales and Product Service

Site Supervisor

Sandvik Mining
Site Supervisor– Orange I NSW

About the Opportunity

The Site Supervisor role is responsible for leading people and processes to deliver a competitive and profitable field service operation for Sandvik, while ensuring best-in-class customer service. The role oversees and coordinates the activities of all field service technicians across all service areas, working closely with both internal and external stakeholders. In addition, the position holds responsibility for warranty claim management and related service processes.

Responsibilities:

All employees and workers are required to conduct themselves in accordance with our EHS Vision to achieve Zero Harm to our people, the environment we work in, our customers and our suppliers
Lead, motivate and develop a high‑performing Field Service team while fostering a strong safety culture.
Build and maintain strong customer relationships and deliver exceptional service outcomes.
Oversee financial performance, including budgets, contract risk, and profitability.
Ensure quality standards, processes, and compliance requirements are consistently met.
Manage warranty claims and liaise with internal and external stakeholders.
Support daily operations, resolve service issues, and ensure efficient scope and contract delivery.
Drive continuous improvement, team capability development, and effective cross‑department communication.

Roster: Monday – Friday (9-day fortnight roster available)

About you:

This role requires proven supervisory experience within a mechanical workshop and/or field service environment, supported by a recognised mechanical trade qualification and a minimum of five years’ post-trade experience. A Certificate IV or Diploma in Business (Front Line Management) will be highly regarded. You will demonstrate a strong commitment to EHS leadership, with the drive and determination to achieve company targets and operational goals. A positive, proactive approach and well-developed communication skills are essential to effectively manage teams and ensure customer expectations are consistently met.

Agencies need not apply.
To be eligible for this role, you must have the right to live and work in Australia. Please note that as part of our recruitment process, you will be required to successfully complete a pre-employment medical.

What we offer

Attractive location premiums, on top of your base rate.
Salary sacrifice options and Length of Service Recognition
Paid Parental Leave and flexible working options
A comprehensive Employee Assistance Program
Employee referral programs
Performance‑based bonus incentives
Recognition and reward programs aligned to individual and business performance

Sandvik is proud to be a WORK180 Endorsed Employer for Women, recognising our ongoing commitment to gender equality, inclusive workplace policies, and meaningful support for women at every stage of their careers. We are dedicated to fostering an inclusive and supportive workplace, and we encourage you to explore our policies and employee benefits on the WORK180 website. In addition, we are honoured to have achieved Silver Status for our Health and Wellbeing Program through the WorkSafe QLD Be Recognised Program, reflecting our ongoing dedication to creating a safe, healthy, and engaging work environment.

Who we are

Sandvik is a global leading Original Equipment Manufacturer, delivering comprehensive equipment, tools, parts, services, technical and digital solutions tailored to the mining, mineral processing, infrastructure and manufacturing industries. The Sandvik Group has over 41,000 employees spread across more than 150 countries globally.

Our purpose is to advance the world through engineering by helping customers transition sustainably in mining, rock processing, and component and intelligent manufacturing. Sustainability is integral to our growth and our customers' success. We embed sustainability in all aspects, from R&D to product innovation and supply chain sourcing. Collaborating closely with customers, we enhance product impact and efficiency through technology and data-driven solutions, aiming for net-zero emissions by 2050 and 90% circularity by 2030.

We work to protect and advance people, enabling diversity, equity and inclusion in our business, human rights in our value chain and resilient communities where we work. We are an Equal Opportunity employer and welcome applications from individuals of all backgrounds, including women and Aboriginal and Torres Strait Islander people.

Our commitment to integrity and building relationships based on honesty, respect, and trust is paramount. Join us at Sandvik, where we are dedicated to delivering excellence and innovation.

For more information about this position at Sandvik, please visit the Sandvik careers page or contact Chelsea Webb at Chelsea.webb@sandvik.com.

Applications close: 7th September 2026, or prior if ideal candidate selected.

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