Sales and Product Service

Systems Technician - Automation and Newtrax

Sandvik Mining

Systems Technician – Automation and Newtrax

Based: Orange, NSW or Milton, Brisbane

About the Opportunity

In this role, you will deliver technical support, commissioning, maintenance, and repair services for Sandvik’s AutoMine® and Newtrax automation, productivity, and collision avoidance systems across an established customer base. Working closely with customers at site, you will support the installation and commissioning of automation systems, analyse system performance, and diagnose complex technical issues to ensure safe, reliable, and efficient operation of mining equipment.

You will act as a key technical link between customers and internal teams, ensuring automation-related issues are resolved efficiently, system performance is optimised, and customer confidence in Sandvik’s automation solutions remains high. This role suits someone who enjoys hands-on technical work in the field, applying strong diagnostic skills with a safety-first mindset, and contributing to solutions that enhance customer uptime, safety, and operational reliability.

Responsibilities:

Install, commission, maintain, and repair Sandvik AutoMine® and Newtrax automation, productivity, and collision avoidance systems across customer sites and Sandvik workshops, taking ownership from installation through to stable operation.
Deliver high-level technical support to customers, operators, and service personnel by diagnosing and resolving complex system and equipment issues in field-based environments.
Perform inspections, planned maintenance, and repairs on specialised mining equipment, including drill rigs, loaders, and trucks, to ensure safe, reliable, and efficient operation.
Conduct systematic fault finding and failure analysis to identify root causes, implement corrective actions, and prevent recurring issues.
Support field trials, testing, and commissioning of new products, system upgrades, and updated components in collaboration with internal technical teams.
Engage closely with customers as a trusted technical advisor, ensuring clear communication, effective issue resolution, and strong ongoing system performance.
Collaborate with internal stakeholders, including Automation, Engineering, and Service teams, to share technical insights, support continuous improvement, and enhance product and service delivery.
Maintain strong technical knowledge of automation systems, networking, communication protocols, and applications to support informed troubleshooting and solution delivery.
Complete required reporting and documentation related to service activities, system performance, and compliance, while consistently aligning with Sandvik’s safety, quality, and ethical standards.

About you:

You are a technically skilled and safety-focused professional with demonstrated experience supporting electrical, mechanical, or automation systems within mining or heavy industrial environments. You have a strong understanding of equipment operation, system integration, and maintenance practices, and you are comfortable diagnosing and resolving complex technical issues both independently and in collaboration with others.

You build trusted relationships with customers and internal stakeholders through clear communication, professionalism, and a practical, solutions-focused approach. You are confident engaging directly with operators, supervisors, and technical teams, and you remain calm and methodical when working in high-pressure or challenging site environments.

You bring a proactive mindset, strong organisational skills, and the ability to manage your workload effectively in a dynamic, field-based role. You are digitally capable, comfortable working with IT systems, technical documentation, and remote support tools, and you are committed to working in line with Sandvik’s safety, quality, and ethical standards. Experience with automation systems, networking, and underground mining environments will be highly regarded.

Agencies need not apply.
To be eligible for this role, you must have the right to live and work in Australia. Please note that as part of our recruitment process, you will be required to successfully complete a pre-employment medical.

What we offer

A competitive remuneration package
Salary sacrifices options and Length of Service Recognition
Paid Parental Leave and flexible working options
A comprehensive Employee Assistance Program
Employee referral programs
Performance‑based bonus incentives
Recognition and reward programs aligned to individual and business performance

Sandvik is proud to be a WORK180 Endorsed Employer for Women, recognising our ongoing commitment to gender equality, inclusive workplace policies, and meaningful support for women at every stage of their careers. We are dedicated to fostering an inclusive and supportive workplace, and we encourage you to explore our policies and employee benefits on the WORK180 website. In addition, we are honoured to have achieved Silver Status for our Health and Wellbeing Program through the WorkSafe QLD Be Recognised Program, reflecting our ongoing dedication to creating a safe, healthy, and engaging work environment.

Who we are

Sandvik is a global leading Original Equipment Manufacturer, delivering comprehensive equipment, tools, parts, services, technical and digital solutions tailored to the mining, mineral processing, infrastructure and manufacturing industries. The Sandvik Group has over 41,000 employees spread across more than 150 countries globally.

Our purpose is to advance the world through engineering by helping customers transition sustainably in mining, rock processing, and component and intelligent manufacturing. Sustainability is integral to our growth and our customers' success. We embed sustainability in all aspects, from R&D to product innovation and supply chain sourcing. Collaborating closely with customers, we enhance product impact and efficiency through technology and data-driven solutions, aiming for net-zero emissions by 2050 and 90% circularity by 2030.

We work to protect and advance people, enabling diversity, equity and inclusion in our business, human rights in our value chain and resilient communities where we work. We are an Equal Opportunity employer and welcome applications from individuals of all backgrounds, including women and Aboriginal and Torres Strait Islander people.

Our commitment to integrity and building relationships based on honesty, respect, and trust is paramount. Join us at Sandvik, where we are dedicated to delivering excellence and innovation.

For more information about this position at Sandvik, please visit the Sandvik Career page or contact Alexis McKechnie at alexis.mckechnie_c@sandvik.com

Applications close: 20th May 2026, or prior if ideal candidate selected.

Apply