Sales and Product Service

Service Technician - Field Service

Sandvik Mining
Service Technician, Field Service – Waihi, NZ

About the opportunity

As a Service Technician – Field Service, you will play a key role in ensuring Sandvik equipment operates safely, reliably, and efficiently. Acting as the primary link between Sandvik and our customers, you will deliver high-quality technical support and outstanding service.

In this role, you will work closely with the customer’s Maintenance Management team to optimise equipment performance through scheduled inspections, preventative maintenance, and hands-on repairs. You will support a range of hydraulic, electrical, and automation systems across Sandvik equipment, including underground and surface drill rigs, loaders, trucks, and related machinery.

You will also partner with Sandvik’s regional technical support teams to diagnose and resolve technical issues, while contributing to continuous product improvement. From time to time, additional tasks may be required to support strong customer outcomes and ensure consistent equipment performance.

Roster: 4 days on, 3 days off.

We also welcome applications from candidates currently based in Australia who are interested in relocating to Waihi. Sandvik is committed to supporting a smooth transition for those looking to return home and continue building their career in New Zealand.

Responsibilities:

Build strong, effective relationships with customers through consistent, high-quality service delivery
Partner with site stakeholders to support continuous improvement in maintenance practices and equipment utilisation
Carry out fault finding and diagnostics to identify and resolve technical issues efficiently
Contribute to product improvement initiatives by sharing field insights and technical feedback
Maintain accurate service records and documentation in line with company standards
Support safe work practices and ensure compliance with all site and company safety requirements
Take ownership of work quality and outcomes to drive reliability and customer confidence

About you

Must have

Trade qualification in Heavy Duty Mechanical or Auto Electrical
Proven experience maintaining and fault finding on heavy equipment
Strong capability across hydraulic and electrical systems
Experience servicing and repairing mining equipment (e.g. drill rigs, trucks, loaders)
Demonstrated ability to diagnose issues and deliver practical, effective solutions
Committed to delivering high-quality work aligned to OEM standards
Strong focus on safety, with consistent adherence to EHS requirements
Reliable and self-motivated, with the ability to work independently and as part of a team

Desirable

Previous experience working with Sandvik equipment
Familiarity with maintenance systems and service reporting processes
Experience contributing to root cause analysis and continuous improvement initiatives
Strong communication skills with the ability to build effective working relationships on site
Ability to adapt to changing priorities in a fast-paced field service environment
Exposure to warranty processes and OEM service expectations

Agencies need not apply.
To be eligible for this role, you must have the right to live and work in New Zealand. Please note that as part of our recruitment process, you will be required to successfully complete a pre-employment medical.

What we offer

Superannuation contributions, with the ability for you to opt into higher superannuation amounts.
Comprehensive Employee Benefits Program, including salary sacrifice options, and a Length of Service Recognition program.
Company-wide bonus scheme to reward your hard work and dedication.
Company-funded paid parental leave, with superannuation contributions during the leave period.
Extensive training opportunities, from internal programs to contributions towards external studies.
Sandvik Wellness Program to support and enhance your health and wellbeing.
Ongoing development, opportunities with extensive internal and external training opportunities.

Sandvik is proud to be a WORK180 Endorsed Employer for Women, recognising our ongoing commitment to gender equality, inclusive workplace policies, and meaningful support for women at every stage of their careers. We are dedicated to fostering an inclusive and supportive workplace, and we encourage you to explore our policies and employee benefits on the WORK180 website. In addition, we are honoured to have achieved Silver Status for our Health and Wellbeing Program through the WorkSafe QLD Be Recognised Program, reflecting our ongoing dedication to creating a safe, healthy, and engaging work environment.

Who we are

Sandvik is a global leading Original Equipment Manufacturer, delivering comprehensive equipment, tools, parts, services, technical and digital solutions tailored to the mining, mineral processing, infrastructure and manufacturing industries. The Sandvik Group has over 41,000 employees spread across more than 150 countries globally.

Our purpose is to advance the world through engineering by helping customers transition sustainably in mining, rock processing, and component and intelligent manufacturing. Sustainability is integral to our growth and our customers' success. We embed sustainability in all aspects, from R&D to product innovation and supply chain sourcing. Collaborating closely with customers, we enhance product impact and efficiency through technology and data-driven solutions, aiming for net-zero emissions by 2050 and 90% circularity by 2030.

We work to protect and advance people, enabling diversity, equity and inclusion in our business, human rights in our value chain and resilient communities where we work. We are an Equal Opportunity employer and welcome applications from individuals of all backgrounds, including women and Aboriginal and Torres Strait Islander people.

Our commitment to integrity and building relationships based on honesty, respect, and trust is paramount. Join us at Sandvik, where we are dedicated to delivering excellence and innovation.

For further information about the role please reach out to Talent Acquisition Specialist – Ivy Chau at ivy.chau@sandvik.com

Applications close: Friday, 26th of June, or prior if ideal candidate selected.