Sales and Product Service

Field Service Technician Balkans

Diversity is at the heart of our business and is an integral part of who we are as a company. Our goal is to both create a work environment that provides all our employees with equal access to information, development, and opportunity and to attract, develop and retain the best and brightest from all walks of life, backgrounds, and gender.

Sandvik Mining and Rock Solutions are a leading supplier of equipment and tools, service, support and technical solutions for the mining industry and niches such as quarrying, tunnelling, demolition, dimensional stone, recycling, and civil engineering industry. With customers demanding even greater productivity to ensure profitability, we provide the cutting-edge solutions needed to succeed.

Job on Offer

We are looking for a Chinese native-speaking Field Service Technician to be based in Bor (Serbia) who will be responsible for the service, maintenance, troubleshooting and repair of Sandvik Mining Equipment.

Your responsibilities

As a Field Service Technician your main responsibilities will be:

Maintenance and Servicing Equipment.
Plan for correct tools and parts required to perform tasks, according to all work procedures.
Commissioning of products that includes pre-delivery inspections and hot (operational and at customer site) commissioning.
Conduct root cause analysis (RCA) to identify and solve common problems, as a first line support.
Identify components, understand basic functionality, and conduct maintenance and repair work accordingly. This includes the provision of preventive and cost-efficient repairs.
Support the customer’s product/equipment/processes by suggesting possible improvements. (According to sales area requirements.)
Uses knowledge and experience to solve standard problems for customers.
Understand system functionality and interactions of hydraulics, mechanics, electrics, automation, pneumatics, materials.
Complete maintenance reports for internal and external stakeholders e.g., report and document on maintenance and/or repairs completed. Obtain customer authorization to invoice.
Occasionally collect technical feedback in Sales Area (inputted into Database).
Assign simple tasks to junior staff and guide them in their completion.
Coach customer technicians on basic servicing and maintenance principles.
Ensure that all routine work procedures (using the tools provided), are carried out according to safety standards.

Your profile

The role is based in Bor.

To be successful in this role, you will be service minded, have good problem solving skills and you can work independently as well as in a team.

English will be a natural working language and other local languages would be an asset.

Driving license is required.

How to apply

Please submit your application no later than 30th April.

CVs must be in English and in a pdf format.

If you wish to add a cover letter to your application, please make sure to attach the file when uploading your resume.