IT e Sviluppo Software

Global Post Development Manager

The Global Post Development Manager is responsible for leading, supporting, training, and guiding globally distributed technical teams delivering CNC post processors for GibbsCAM. The role ensures consistent quality, technical excellence, and customer‑ready solutions while enabling teams, resellers, and customers through clear communication.

This position combines technical leadership, people management, process ownership, and cross‑functional collaboration. This position contributes to ensure that GibbsCam's operations remain competitive, scalable, and tightly aligned with evolving customer and market expectations.Management line and team: This position reports to GibbsCAM President

Key Accountabilities

Technical Oversight & Execution

Define and drive the global CNC post processors strategy for development, validation, and support, ensuring alignment on on GibbsCAM business objectives and product roadmap.
Ensure technical execution with defined standards, architecture, and quality expectations
Establish clear service-level commitments and monitor performance against agreed response times, resolution rates, and customer satisfaction benchmarks.
Define, implement, and continuously improve efficient and scalable service delivery processes across all regions and customer segments.
Promote operational best practices, process standardization, tooling adoption, and a culture of continuous service improvement.
Identify and evaluate emerging technologies (e.g., AI-driven development …) to determine their strategic fit, scalability, and readiness for integration within the global product portfolio.
Guide teams on complex CNC platforms (multi‑axis, mill‑turn, Swiss‑type, advanced machine kinematics)
Act as escalation point for technically complex or high‑impact issues

People Management & Leadership

Design the right global organization aligned with the long-term strategy and ensure teams’ skills are aligned with current and future needs.
Lead, motivate, and develop global technical teams, fostering a high-performance, customer-centric, and accountable culture Set clear objectives and expectations, provide coaching, conduct performance reviews, and ensure the team reaches its full potential.
Support hiring, onboarding, and continuous capability development
Foster motivation, collaboration and develop team across regions, cultures, and time zones

Process & Quality

Support continuous improvement of workflows, documentation, and development practices
Promote consistency, efficiency, and reliability across global teams
Balance priorities to ensure to reach required technical quality and delivery commitments

Required Qualifications

Education & Experience

Bachelor’s degree in Engineering, Manufacturing, Computer Science, or equivalent experience
Proven leadership experience managing technical professionals in an engineering or software environment
Demonstrated hands‑on experience with CNC machines, including CNC programming
Exposure to AI-assisted support tools, LMS platforms, CRM and service management systems, or CAD/CAM and manufacturing software ecosystems.

Technical Knowledge

Strong understanding of CNC machining processes, G‑code, post processing, and machine behavior
Practical familiarity with machining technologies such as milling, turning, mill‑turn, and Swiss machining
Ability to review and guide technical work without requiring daily hands‑on coding

Preferred / Desirable Qualifications

Experience using GibbsCAM (strong advantage)
Prior role as a CAM Application Engineer (highly desirable)
Experience working with resellers, OEMs, or manufacturing customers
Exposure to automation, advanced manufacturing, or digital manufacturing workflows

Leadership Behavior Expectations

Strategic mindset with strong execution focus.
High degree of leadership maturity, resilience, and cross-cultural collaboration.
Ability to balance operational excellence, business priorities, and people development.
Comfortable operating in a global, matrix organization.
Leads through influence, expertise, and clear prioritization
Develops people and promotes knowledge sharing
Demonstrates accountability, professionalism, and ethical conduct

Travel: Willingness and ability to travel up to 30% globally to customer sites, regional offices, leadership meetings, and key cross-functional workshops.

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Global Post Development Manager

Key Accountabilities

Technical Oversight & Execution

Define and drive the global CNC post processors strategy for development, validation, and support, ensuring alignment on on GibbsCAM business objectives and product roadmap.

Ensure technical execution with defined standards, architecture, and quality expectations

Establish clear service-level commitments and monitor performance against agreed response times, resolution rates, and customer satisfaction benchmarks.

Define, implement, and continuously improve efficient and scalable service delivery processes across all regions and customer segments.

Promote operational best practices, process standardization, tooling adoption, and a culture of continuous service improvement.

Identify and evaluate emerging technologies (e.g., AI-driven development …) to determine their strategic fit, scalability, and readiness for integration within the global product portfolio.

Guide teams on complex CNC platforms (multi‑axis, mill‑turn, Swiss‑type, advanced machine kinematics)

Act as escalation point for technically complex or high‑impact issues

People Management & Leadership

Design the right global organization aligned with the long-term strategy and ensure teams’ skills are aligned with current and future needs.

Lead, motivate, and develop global technical teams, fostering a high-performance, customer-centric, and accountable culture Set clear objectives and expectations, provide coaching, conduct performance reviews, and ensure the team reaches its full potential.

Support hiring, onboarding, and continuous capability development

Foster motivation, collaboration and develop team across regions, cultures, and time zones

Process & Quality

Support continuous improvement of workflows, documentation, and development practices

Promote consistency, efficiency, and reliability across global teams

Balance priorities to ensure to reach required technical quality and delivery commitments

Required Qualifications

Education & Experience

Bachelor’s degree in Engineering, Manufacturing, Computer Science, or equivalent experience

Proven leadership experience managing technical professionals in an engineering or software environment

Demonstrated hands‑on experience with CNC machines, including CNC programming

Exposure to AI-assisted support tools, LMS platforms, CRM and service management systems, or CAD/CAM and manufacturing software ecosystems.

Technical Knowledge

Strong understanding of CNC machining processes, G‑code, post processing, and machine behavior

Practical familiarity with machining technologies such as milling, turning, mill‑turn, and Swiss machining

Ability to review and guide technical work without requiring daily hands‑on coding

Preferred / Desirable Qualifications

Experience using GibbsCAM (strong advantage)

Prior role as a CAM Application Engineer (highly desirable)

Experience working with resellers, OEMs, or manufacturing customers

Exposure to automation, advanced manufacturing, or digital manufacturing workflows

Leadership Behavior Expectations

Strategic mindset with strong execution focus.

High degree of leadership maturity, resilience, and cross-cultural collaboration.

Ability to balance operational excellence, business priorities, and people development.

Comfortable operating in a global, matrix organization.

Leads through influence, expertise, and clear prioritization

Develops people and promotes knowledge sharing

Demonstrates accountability, professionalism, and ethical conduct

Travel: Willingness and ability to travel up to 30% globally to customer sites, regional offices, leadership meetings, and key cross-functional workshops.