IT and software development

Business Process Training Specialist

Sandvik is looking for an
Business Process Training Specialist
Sandvik Mining and Rock Technology, Parts & Services Division
Sandvik Mining and Rock Solutions is a business area within the Sandvik Group and a global leading supplier of equipment and tools, parts, service, digital solutions and sustainability-driving technologies for the mining and construction industries. Application areas include rock drilling, rock cutting, loading and hauling, tunneling and quarrying. In 2021, sales were approximately 41.4 billion SEK with about 15,500 employees.
The Parts & Services Division drives the aftermarket business, keeping customers’ fleet on track with needed services, solutions and parts and the Division is represented in more than 30 countries with more than 6,500 employees around the world.
Key Responsibilities
In this role, you will take responsibility for the content development, update, and delivery of “end-user” Business Systems training to Sandvik Mining and Rock Solutions employees for all our Sales Areas worldwide. The training content will cover the usage of our major IT applications used in our Service Operations. The Business Process Training Specialist IT Systems will have a central focus on working with Key User groups which are working in these Systems and focus on supporting them in accurate use of the systems in context of the Business processes defined. Next to this you interact also continuously with the Service Operations team members and the Divisional Competence Development team.
Your Mission
We're looking for a candidate with a relevant University degree and a strong working knowledge of Infor System21 & Maximo, particularly in Distribution or Service/Job management areas. Experience with similar large ERP or Asset Management systems will be highly valued.
The ideal candidate will possess exceptional communication skills and stakeholder management abilities to build successful relationships internally and externally. Integrity, honesty, and a commitment to safety are non-negotiable. As a role model within our organization, you'll prioritize safety and uphold our values.

Knowledge, Skills, & Experience Sought

Excellent skills with Microsoft Office applications, MS-Word and PowerPoint essential;
Development of training material in both hard print and e-learning environments;
A high level of confidence in the ability to present to a group of 10-20 people in a structured manner – in a classroom as well as virtual;
Excellent communication and interpersonal skills, with the ability to apply them at all levels of the organization;
Ability to work in a local and remote virtual team environment;
End-to end process way of working;
Developing systems and user documentation;
Project Management or Change Management experience;
Adobe Captivate Prime and Adobe Creative Cloud;

As we operate in an international setting, business fluency in English is required.
What’s in it for you?
At Sandvik, we believe that diversity of experience, perspective and background will lead to a better environment for our employees, our business and, thereby, our customers. We have an inclusive company culture, one where our values are Innovation, Fair Play, Customer Focus and Passion to Win. Visit our stories hub, LinkedIn, or Facebook to get to know us better.
Diversity, Inclusion & Sustainability

Sandvik has a developed belief in conducting business in a sustainable and responsible manner, both for our employees and the environment, wherever in the world we operate. Our high ethical standards determine our policy of putting Safety first, acknowledging and respecting the communities and the environment where we operate.
These core values – to prioritize the safety and well-being of our employees – help to build the foundation of how we work today. We also recognize the importance of inter-personal relationships and how honesty, respect, and trust in each other, enhances our working lives, and help foster all our professional development.
Equality of opportunity is supported and endorsed by Sandvik. We also welcome the additional strength that diversity brings, and aim to provide a work environment where everyone is included, treated fairly and with respect.
Application
Send your application no later than May 20, 2024. Read more about Sandvik and apply through the careers section on the Sandvik website. Job ID: R0064065.
Location: This position will be ideally based out of Amsterdam, or other Sandvik Mining locations within the Europe.
Reporting to: Change & Training Manager
Contact informationFor more information about the position please contact the hiring manager, Shane O´Leary, shane.oleary@sandvik.com . Please note, we do not accept applications via email. Please use our career site.

Prior to this recruitment, we have already decided which advertising channels and marketing campaigns we wish to utilize and we respectfully decline any contact from marketing or recruitment agencies regarding additional channels or campaigns.