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Machine Emergency Response Representative

Sandvik Mining & Rock Technology is looking for a Machine Emergency Response Representative.

As a Machine Emergency Response Representative your primary responsibility will be to minimize machine downtime by enhancing parts availability and delivery processes. We are seeking a proactive individual with a strong sense of urgency to effectively resolve machine emergencies. In this role, you will be instrumental in ensuring that our operations run smoothly and that our customers remain satisfied.

MAIN RESPONSIBILITIES:

• Lead the process of sourcing parts for machines that are down, particularly those with long lead times.

• Collaborate with suppliers and local vendors to find immediate local solutions or alternatives, including workshops, new machines, and refurbished parts.

• Partner with Product Support Sales Representatives (PSSRs), Product Specialists, Product Masters, and workshops to identify alternative solutions.

• Develop and maintain effective sourcing networks, including global and local warehouses, authorized local suppliers, and parts alternatives (assemblies).

• Provide access to technical information during machine emergencies to facilitate quick resolutions.

• Work closely with Customer Sales Support Representatives to ensure clear and consistent communication with customers during machine emergencies.

• Monitor the reasons behind parts shortages and collaborate with various departments to mitigate these issues.

• Assist in arranging the swift delivery of parts to the site during machine down situations.

• Actively engage in continuous improvement initiatives to enhance operational efficiency.

• Stay updated on industry trends, customer needs, product developments, and technical best practices.

• Build and maintain strong relationships with internal and external customers to ensure smooth operations and high satisfaction levels across the Sandvik network.

EXPERIENCE

• 2-5 years directly related industry experience

• System and Technical knowledge

EDUCATION

• High School Diploma

• Higher education in industry related degree (Preferred)

Benefits

Sandvik offers a comprehensive total compensation package, including a competitive benefits package of health, dental and disability insurance, and a 401(k)-retirement savings plan. In addition, we provide opportunities for professional competence development and training, as well as opportunities for career advancement.

How to apply: For immediate consideration, please apply online at www.home.sandvik/career to the Machine Emergency Response Representative position, JO #R0083634.

Sandvik is an equal opportunity/affirmative action employer. All applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. Any applicant who, because of a disability, needs accommodation or assistance in completing an application or at any time during the application process should contact Human Resources at hrsupport.us@sandvik.com. Sandvik also provides reasonable accommodations to employees with disabilities consistent with its obligations under the law.

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