Sales and Product Service

Remote Monitoring Specialist

Remote Monitoring Specialist

Sandvik Mining and Rock Solutions is a global leader in equipment, tools, parts, and services for the mining and infrastructure industries, with applications in drilling, cutting, loading, tunneling, and quarrying. Proudly ranked among Forbes Top 50 Global Employers.

Job purpose

Responsible for performing equipment remote monitoring service by utilizing telematics and maintenance data via digital tools. Participating to customer meetings, owner of communication channel to the customer on behalf of remote monitoring service.
Providing valuable input for Global Productivity & Reliability Center R&D team to create new algorithms and initiating defect elimination studies for equipment in general. Gathering customer feedback to create new proposals to improve the service level of remote monitoring service. Mentoring Remote Monitoring Analysts.

Main responsibilities

Perform remote monitoring of our customer’s fleet in terms of telemetry and maintenance to ensure the optimal performance of the fleet
Notify the customer regarding Adhoc alarms on an emergency basis, communicating the proper urgency and supporting information
Provide valuable input to technical leadership at all levels of the mines, with special emphasis on interacting with Operations and Maintenance crews
Statistically analyze equipment/asset performance to assess functional system reliability, asset availability, equipment maintainability, process safety & environment
Translate reliability opportunities into bottom-line cost savings & top-line growth
Promote technical, systemic, human/behavioral reliability improvement factors across sites
Support the continued development and administration of analytical platforms and applications
Provide and gather information from on-site personnel and help them to be successful with new digital tools and ways of working
Provide analytical input to reliability engineers and help them to create robust RCA reports and recommendations to improve the performance of equipment based on the insights of data
Host customer remote monitoring weekly meetings and lead the conversation from Sandvik side

Experience

2-6 years of related work experience from heavy machinery or mining enviroment operations
Depth technical knowledge from hydraulics, mechanics, electrics
Solid understanding of the mining operations
Experience from telemetry solutions and associated analytics is seen as distinct advantage
Excellent computer skills
Experience from intepreting data sets and visualization

Education

Technical Diploma or Degree in Mining, Mechanical, Electrical Engineering

Sandvik is an equal opportunity employer, striving for practices and programs that are bias free and in which employees are treated fairly to ensure fair opportunity with the best outcome for every individual securing no discrimination on grounds including but not limited to, age, gender, gender expression, race, ethnicity, language, religion, sexual orientation, or disability. To ensure an inclusive, equitable and diverse work environment where people can develop and perform well, our focus areas are: great leadership, lifelong learning & development, career opportunities & open job market and safe & fair work environment.

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