Gestione dei prodotti

Technical Trainer

Sandvik Mining and Rock Solutions is a business area within the Sandvik Group and a global leading supplier of equipment, tools, services, support and technical solutions for the mining and construction industry, and our operations and organizations are spread around the globe. We offer you a world of opportunities, and our diverse businesses and cross-border networks enable you to explore your potential and thrive.

Job Summary

Sandvik is seeking applications from motivated individuals for Technical Trainer based in Balikpapan. The Technical Trainer is responsible for developing and delivering technical training programs to both internal personnel and customers. The role ensures that service teams and customers have the required knowledge and competencies related to product operation, maintenance, troubleshooting, and safe working practices to support equipment reliability and operational performance.

MAIN RESPONSIBILITIES

Delivery basic and advance product training in both internal and external
Develop and maintain technical training materials including presentations, manuals, troubleshooting guides, and training modules
Design structured training programs covering product knowledge, operation, maintenance, and troubleshooting
Update training materials in line with product improvements, service bulletins, and engineering updates
Deliver technical training programs for internal service engineers, technicians, planners, and support teams.
Ensure internal personnel meet the required competency standards for equipment operation, maintenance, and repair.
Support the onboarding and competency development of new technical employees
Conduct product and technical training sessions for customers including operators, technicians, and maintenance teams.
Provide training on equipment operation, preventive maintenance, troubleshooting, and safety practices.
Support customers in improving equipment reliability, operational efficiency, and maintenance capability.
Coordinate training schedules with operations, service teams, and customers.
Prepare training facilities, tools, equipment, and demonstration units required for training sessions.
Maintain training records and participant competency documentation.
Act as a technical knowledge resource for service teams and customers.
Support troubleshooting discussions and technical knowledge transfer across teams.
Collect feedback from training participants to improve training programs.
Ensure all training activities comply with company safety standards and procedures.
Promote safe work practices related to equipment operation and maintenance.
MMS and assesment for internal sandvik team
Commisioning support for new machine delivery
Collect and reported technical issue on customer site in Technical Feedback Management

COLLABORATION WITH OTHER BUSINESS LINE

As the matrix organization you will be collaborating with many people within Sandvik in both global and SEA regions, including Business Line Managers and factories in Tampere and Alachua.
Colaboration with Learning and Development team for development internal Sandvik team
Direct report to Service Manager

HEALTH & SAFETY

Champion a proactive and visible commitment to Sandvik’s Environment, Health & Safety (EHS) Vision and culture, embedding "Zero Harm" as a strategic business priority.
Ensure EHS leadership is integrated into strategic planning, decision-making, and organizational objectives.
Provide adequate resources, policies, and systems to support EHS performance and continual improvement.
Foster a culture of accountability and continuous improvement across all levels to drive sustainable EHS performance.
Regularly review EHS performance metrics and lead improvement initiatives based on trends, audits, and incidents.
Ensure effective communication of EHS priorities and expectations to all employees, contractors, and stakeholders.
Demonstrate exemplary EHS behavior and ensure the organization complies with Sandvik global EHS Policy, ISO 14001/45001, and SMKP requirements.
Empower all employees to stop and report any work that appears unsafe or could cause harm, without fear of retaliation.

PREFERRED ENVIRONMENT & MOBILITY

Field - Any environment (Location Customer Sites / Workshops).
Willing to travel globally within Sandvik area and/or from site to site within country of Indonesia.

EXPERIENCE & QUALIFICATIONS

Over 4 years of experience in maintenance, ideally in the mining or heavy equipment industry.
Proven track record in maintaining and troubleshooting Sandvik or similar OEM mining equipment (e.g., loaders, drill rigs, underground trucks).
Technical diploma or engineering degree (Mechanical, Electrical, or related field)
Experience in equipment maintenance, field service, or technical support
Experience delivering technical training is an advantage
Strong knowledge of equipment operation, maintenance, and troubleshooting
Training delivery and presentation skills
Technical documentation development
Communication and stakeholder engagement
Problem solving and analytical thinking
Intermediate English proficiency (CEFR Level B1).

Only candidates who meet the qualifications will be processed

Our Culture

We conduct business in a sustainable and responsible manner. To achieve this, we always act in line with our high ethical standards. Putting safety first and always showing consideration for the environment and the communities in which we operate. Finally, we care about others and build relationships based on honesty, respect and trust.

At Sandvik, we recognize that we are strengthened by diversity. We strongly believe that employing a diverse workforce is essential to our success and we make recruiting decisions based on your experience and skills. We welcome applications from all members of society irrespective of age, gender, disability, race, religion or belief. We are committed to providing a work environment in which everyone is included, treated fairly and with respect.

By submitting your resume and application information, you authorize Sandvik to transmit and store your information in our database, and to circulate that information as necessary for the purpose of evaluating your qualification for this or other job vacancies.

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