Mediabank FAQ
External user
Q: I’m not finding the images I am looking for, who can I contact
A: Use our “Contact Us” form to get in contact with Sandvik
Q: Why can I only download pdf of print articles?
A: Original files are not shared externally
Q: How do I share an asset with someone
A: Use the arrow in the top right corner of the assets page
Q: How do I download assets
A: Click the download button in the top right corner of the asset page or in the bottom of the image in thumbnail view
Internal user
Q: Why can’t I see the assets that my colleagues are seeing?
A: Did you sign in as an employee? Use the key symbol top right.
If you are already signed in, it can have to do with access levels – contact your closest marketing contact.
Q: Can I share more than one asset at a time
A: Yes, use the board function (image of symbol) top right
Q: When I sign in I can see assets belonging to other Business Areas than my own. Can I change this?
A: Yes, to the right of Sandvik logotype top left there is an option to filter on only your Business Area.