Sales and product service

Product Master – Rotary Drills (technical), Hub Based Position

Sandvik Mining, a global leader in mining and rock excavation, has an opening for a Product Master, Rotary Drills.

MAIN RESPONSIBILITIES

· Responsible for complex assignments, demonstrating leadership as the

subject matter expert, using an understanding of concepts and principles in the

area of expertise.

· Work closely with customer using an expert understanding of customer needs

to act as a trusted advisor and determine the appropriate solution.

· To be the division technical contact person - with two-way communication. (To

Sales Area and to EQ Product Line/factory.)

· Collaborate with Level 6 Product Line Managers within the Sales Area.

· Ensure frontline readiness for new technologies and new product introductions

(parts, resources, training) and be proactive with an operational readiness plan.

MAINTENANCE AND REPAIR SUPPORT

· Conduct highly specialized installations, repairs and inspections of various

products and equipment at customer site or own premises.

· Determine the best approach, considering energy efficiency, environmental

impact and maintenance costs when providing customer support.

· Perform advanced troubleshooting for highly complex situations and provide

technical feedback on issues. (CPI = Product Issues Feedback). Second line

support 20%.

· Work proactively to develop new solutions to prevent recurring problems:

o Transfer knowledge and use it to solve new and highly complex

problems.

o Spend 20% of their time to collect technical information and add to

database.

o Complete analysis of failed product and report on anything out of the

ordinary to the relevant party (e.g., Product Support and Service

Technician).

o Recommend and/or develop product or process changes to improve

system performance, or to better meet customer or other user needs.

· Organize corrective campaigns and follow-up on completion in the Sales Areas.

(20% of time.)

· Conduct and support warranty investigations.

· Upon request provide application advice to sales and review operating cost

proposals.

CUSTOMER VALUE ADD

· Act as a subject matter expert and go-to person in area of expertise and provide advice and guidance to clients and colleagues.

· Build and maintain customer relationships and act as a trusted advisor in partnering with the customer to determine solutions.

· Support the customer’s product/application/processes/competency/mining conditions by advising on possible improvements to more advanced solutions and products.

· Use deep knowledge of the tasks, tools and procedures associated with providing technical support to the sales team and customers.

· Product Operational Readiness – this is the package for the customer that de-risks them in changing out a competitor fleet to Sandvik.

· Produce positive results in sales-client interventions.

COLLABORATION WITH PARTS & SERVICES AND EQUIPMENT DIVISIONS

· Active member of global Expert Networks.

· Coordinates information and knowledge between Equipment divisions and Sales Areas:

o Technical training courses/seminars.

o New product training/coaching (assure course content translations are correct).

o Lead and co-ordinate equipment division workshops and seminars.

· Collect technical feedback and provide feedback to EQ Division product line.

· Collaborate with Parts & Services division and take technical responsibility toward training interventions in relevant Sales Area. (i.e., manuals, toolkits and implementation of plans and schedules.)

· Functions as second line support between Parts & Services, Equipment Divisions and Sales Areas and Technical and Application Specialists.

· Takes technical and application ownership of market releases of new products and new product versions, ramp down of old products.

· Aftermarket support to Equipment divisions and Sales Areas.

· Project Operational Readiness support for large projects.

SUPERVISION / ACT AS A COACH

· Spend 40% of time to guide, coach and train colleagues in application processes, equipment and client facing behaviors:

o Transfer knowledge to other service technicians to build the capability and knowledge of the team.

· Deliver high-level technical and application training to colleagues and refined content training to customers/operators.

· Provide project/technical leadership to a group of service technicians. · Support Research/Development in technical details during the New Product Development (NPD) process.

HEALTH & SAFETY

· Make improvements to create a safer working environment.

· Participate in safety issue reviews and investigations.

· Implements product safety and service bulletins.

· Prepare and execute all activities in line with SHEQ rules, regulations, procedures, instructions, guidelines and promote awareness, including highlighting any anomalies as appropriate.

· Willingness to travel globally

Benefits

Sandvik offers a comprehensive total compensation package, including a competitive benefits package of health, dental, and disability insurance and a 401(k) retirement savings plan. We also provide opportunities for professional competence development, training, and career advancement.

EXPERIENCE

· >8 Years Sandvik Equipment

Experience

· Advanced coaching/trainer (incl.

knowledge transfer between

factory and Sales Areas)

experience

EDUCATION · Engineering/Technical qualification (degree/diploma)

LICENCES & CERTIFICATES

· Relevant Trade Certification /Equivalent

How to apply

For immediate consideration, please apply online at www.home.sandvik/career to the Product Master position R0083109.

Sandvik is an equal opportunity/affirmative action employer. All applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. Any applicant who, because of a disability, needs accommodation or assistance in completing an application or at any time during the application process should contact Human Resources at hrsupport.us@sandvik.com. Sandvik also provides reasonable accommodations to employees with disabilities consistent with its obligations under the law.

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