Sales and product service
Customer Journey Process Owner (globally flexible location)
Are you passionate about customer experience and eager to make a difference? At Sandvik Mining and Rock Solutions we’re looking for a Customer Journey Process Owner to take ownership of this important area and lift it towards new heights!
This is an opportunity to work in a dynamic environment, closely tied to our strategic operations, where your contributions truly matter. You’ll be part of a diverse and supportive team of like-minded professionals.
Your mission
In this position, you own the process of collecting and analyzing customer feedback – developing systematic methods for gathering data, analyzing responses, and acting on insights. Your role is crucial in prioritizing the right actions and supporting implementation. By packaging insights in a clear and pedagogic way and communicating them to divisional management teams and sales departments, you enable actions that drive key results across our business. The challenge lies in encouraging the organization to think outside the box and create clear strategies and activities for making the most of our highly valued customer feedback.
The location is flexible between any of our hubs worldwide, and you report to our management in Stockholm.
Your profile
We’re looking for someone with an academic degree and experience in consultative and strategic work, preferably in business development. Most important though, is that you have an interest in exploring and analyzing data and finding improvements and solutions based on it. You have the ability to simplify complex problems and present them in a motivating way and are fluent in English.
You possess strong analytical skills and a passion for motivating and engaging groups. You excel at creating structure and following up on actions, and you have an enthusiastic and consultative approach. Your expertise in creating engagement and understanding the importance of customer feedback for the business is essential.
Our culture
At Sandvik, we’re tech driven, innovative and entrepreneurial. We believe that success is a team effort so we value diversity and are committed to creating an inclusive culture where people can be themselves and reach their full potential. So, we invest in supporting each other, learning together and celebrating our differences. Visit our stories hub, LinkedIn or Facebook to get to know us further.
Contact information
For further information about this position, please contact Gunnar Forssell, recruiting manager, gunnar.forssell@sandvik.com
We have already decided on which advertising channels and marketing campaigns we wish to use and respectfully decline any additional contacts in that matter.
Union contacts – Sweden
Cecilia Mickelsson, Unionen, +46 (0)70-616 90 89
Fredrik Andersson, Akademikerföreningen, +46 (0)70-266 78 50
Olle Hansson, Ledarna, +46 (0)70-650 57 43
Recruitment Specialist: Karin Wallón
How to apply
Send your application no later than April 27, 2025. Click apply and include your resume and cover letter in English. Please note that we don’t accept applications by e-mail. Job ID: R0076788.
As we aim for a fair recruitment process, we utilize assessment tools to safeguard objectivity. When you apply for this job, you will therefore receive an invitation via email to a personality and logic ability test. Feedback comes immediately after the test has been completed and the selection process begins after the application deadline.
To learn more about our recruitment process, please visit our career site or contact HR Services at hrservices.sweden@sandvik.com.
Sandvik Mining and Rock Solutions is a business area within the Sandvik Group and a global leading supplier of equipment and tools, parts, service, digital solutions and sustainability-driving technologies for the mining and construction industries. Application areas include rock drilling, rock cutting, loading and hauling, tunneling and quarrying. In 2024, sales were approximately 63,6 billion SEK with about 17,000 employees.
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