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Sandvik Group

Sales and product service

Technical Support Specialist

TECHNICAL SUPPORT SPECIALIST (JOB CODE R0076639)

Deadline: Not set

Country: United States of America

Location: Alachua, FL

Job-ID: R0076639

Job category: Field Service

Sandvik Mining and Construction USA, LLC is looking for a Technical Support Specialist (Job Code R0076639)

Your performance areas:

The Technical Support Specialist position will provide technical engineering support for rotary drill mining equipment, and will perform in-field diagnostic troubleshooting of mechanical and technical issues, including repairs, modification, installation of new parts and assemblies for surface mining rotary drills and related hydraulic, pneumatic, electrical and telecommunication/networking systems.

Key responsibilities include:

  • Support new drilling unit introductions, including on-site commissioning services.
  • Provide mining operator training and related maintenance training.
  • Complete software installations, calibrations, and configurations for target rotary drill rigs for mining operations.
  • Determine functionality within mining drill rig control hydraulic, pneumatic, electrical, and telecommunication/networking systems.
  • Analyze the impact of parameter changes on drill functionalities within the control systems.
  • Support new product development projects for automated rotary blasthole drill rigs used for surface mining.
  • Provide input into the design and development process, including in-field observations and feedback regarding machine functionality and start-up testing.
  • Provide input regarding equipment performance necessary for machine build-out, start-up, and factory acceptance testing.
  • Provide technical application support for commissioning and adaptation of drill rig equipment at the customer mine site, including drilling trials.
  • Optimize mining operator performance and provide field trials expertise, training, and troubleshooting.
  • Provide service training courses on related surface drilling equipment for customers, dealers, and sales area staff.
  • Provide technical advice and remedy issues with parts, units, components, and systems.
  • Recommend changes to engineering team for rotary drill mining equipment and provide accurate documentation and timely follow-up on outstanding issues.

Your profile:

  • Bachelor’s degree in Electrical, Electronic, Mechanical, or Telecommunications Engineering and two (2) years of experience as Specialist Field Service Technician or Field Technical Support.
  • The required two (2) years of experience must have included performing in-field diagnostic troubleshooting, testing, modification and calibration of hydraulic, pneumatic, electrical and telecommunication/networking system features of surface mining rotary drills, and the installation and calibration of control system software for surface mining rotary drills. Up to 30% domestic and international travel required.

Work location:

  • 13500 NW County Road 235 Alachua, FL 32615

Benefits

Sandvik offers a comprehensive total compensation package including a competitive benefits package of life, health, dental, and disability insurance, paid time off, paid holidays, employee wellness and recreational discounts, tuition reimbursement and a generous 401(k)-retirement savings plan. In addition, we provide opportunities for professional development and training, as well as opportunities for career advancement.

How to apply

For immediate consideration, apply at https://www.home.sandvik/career referencing job code R0076639.

EMPLOYER CONTACT: Jennifer Warne, HR Manager, Sandvik Mining and Construction USA, LLC

13500 NW County Road 235, Alachua, FL 32615

Email: jennifer.warne@sandvik.com; Phone: 352-922-0035

Sandvik is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. Any applicant who, because of a disability, needs accommodation or assistance in completing an application or at any time during the application process should contact Human Resources at hrsolutions.us@sandvik.com. Sandvik also provides reasonable accommodations to employees with disabilities that are consistent with its obligations under the law. Sandvik is a veteran-friendly company.

Deadline: Not set

Job-ID: R0076639

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