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Sales and product service

Application Specialist

Technical Product & Services implementation

  • Fulfills total delivery of technical solution and sales support to end-customers and distributors, in close cooperation with Account Managers to grow share of wallet at maintain, strengthen and develop customers.
  • Coordinates and organizes interaction between technical and commercial departments of the company, as well as relevant distributor services for projects in the Sales department/Cluster entrusted. Prepares integrated solutions for customers.
  • Engaged by Account Managers to visits to current and potential accounts.
  • Support Account Manager in new product and service introduction to customers
  • Recommends products and services that fit well with clients’ business needs during solution offer with Account Managers.
  • Responds to more complex technical questions regarding the organization’s products, systems or services.
  • Develops and delivers training to educate internal employees and external partners and customers on the features of their purchase.
  • Troubleshoots, investigates, and resolves technical problems that arise during or after implementation.
  • Develops test applications used for testing modules, including customer-specific components. Support in Business Development o Develops business plans in conjunction with Account Managers as appropriate, to ensure market share increases/key product focuses within the sales department are achieved in line with financial targets and KPI’s. o Ensures proactive customer need analysis to be presented to Account Manager.

OTHER RESPONSIBILITIES

  • Ensures high quality and latest updates of data and information on all sales activities in CRM (Dynamics) within his/her zone of responsibility.
  • Participates in implementation of improvements made by the company.
  • Follows Internal Rules Regulations, in due time provides and correctly processes internal documents determined by the company.
  • Constantly improves and shares knowledge of the Sandvik Coromant Offer and quality of production, new tools and technologies.
  • Constantly increases the level of the professional development and own area of technical expertise through the training arranged by the company, and also independently.
  • Participates in trade shows and other company events when required.
  • Carries out other requests of the company management concerning activity of the company.
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