Sales and product service

Inside Sales Professional

About us:

Since 1987, Buffalo Tungsten has been a leading independent manufacturer and global supplier of high purity tungsten powder. We have a strong commitment to quality assurance, competitive pricing, and short lead times. Because of our rigorous quality assurance system, the powders we produce meet the highest standards of purity and consistency. We have over three decades of experience and maintain a sole focus on producing powdered tungsten materials through a hydrogen reduction process. We have supplied customers in over 40 countries throughout the world. In addition to pure tungsten powder, we also produce tungsten carbide powder and tungsten carbide based thermal spray powders.

Buffalo Tungsten was acquired in 2023 by the Sandvik group and organizationally belongs to the Powder Solutions division within the business area Sandvik Machining Solutions. Customer Focus, Innovation, Fair Play, and Passion to Win are our values that build the foundation of our company.

About the role:

For our sales team at Buffalo Tungsten, we are now seeking an Inside Sales Professional who is eager to support our growth ambitions, has a strong customer focus and would like to support our Sales Director in the full process from order to cash.

This position is located on-site in Depew, NY. There will be an opportunity for the position to be hybrid after training is completed.

Responsibilities:

You are the first in-house contact for our customers and provide market and customer feedback to the organization.

You ensure compliance with local legislation and Sandvik process and regulations in the Accounts Payable or Receivable area.

You create all relevant documents to cover the process from order to cash, like quotes, order confirmation, delivery note and invoice.

Compliance with standard ordering processes and rules is one of your priorities.

You support with preparing reporting and performance analysis.

You ensure optimization of in-country logistics and transportation cycle time.

You support establishing ISO standards and keep them up to date.

Travelling within US if required

Your background and profile:

While your background is essential, your personality is even more important for us!

You have true passion for building excellent customer relations and a comprehensive understanding of sales, sales support processes in general and solid technical understanding.

Bachelor’s degree in business or communication preferred

Prior Sales Experience is a plus.

You bring with you first sales support experience where new business development is a focus.

Your strong technical background will help you to understand our powder products.

You have a good ability to negotiate and are effective in building long-term relationships.

A basic understanding of logistics processes will help you in your day-to-day tasks.

You can work both in metric and imperial units.

You are proficient in the use of MS Office and have experience with ERP Systems (SAP sales and distribution preferred).

You have excellent verbal and written communication skills, a good structure and experience from setting practices and ways of working.

With the ability to provide customer tailored services, work effectively as part of a team you are actively contributing to accomplishing organizational goals.

You have the ability to listen and give feedback and are flexible as well as self-motivated.

Benefits:

BTI Benefits:

Only full-time employees eligible

Waiting period may apply to some benefits

401(k) with match, Health and Dental Insurance, Health Savings Account, Life Insurance and Paid Time Off

Pay Range : 65k - 70k based on experience

BTI is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. Any applicant who, because of a disability, needs accommodation or assistance in completing an application or at any time during the application process should contact Human Resources. BTI also provides reasonable accommodations to employees with disabilities consistent with its obligations under the law.

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