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Sandvik Group

Sales and product service

Technical Support Engineer

MAIN RESPONSIBILITIES

  • Root Cause Analysis/Trouble Shooting (only 2nd line support),
  • Collects technical feedback in Sales Area (inputs into Database),
  • Make recommendations based on reports to better serve the customer and improve processes.
  • Perform adjustments of systems on client equipment.
  • Work proactively to develop new solutions to prevent recurring problems.
  • Upon request, provide application advice to sales and review operating cost proposals.
  • Takes technical and application ownership of market releases of new products and new product versions, and ramp down old products.
  • Conduct product launch, testing and commissioning services.
  • Support operational readiness activities for large projects.
  • Support in technical details during New Product Development (NPD) process.
  • Aftermarket support to Equipment divisions and Sales Areas.
  • Prepare and execute all activities in line with SHEQ rules, regulations, procedures, instructions, guidelines, and promote awareness, including addressing anomalies to others.
  • Coach, Mentor, Trainer (incl. knowledge transfer between factory and Sales Area).
  • Collaborate with Parts & Services division and take technical responsibility toward training interventions in relevant Sales Area.

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