Sales and product service

Service Engineer

Maintenance and Servicing Equipment.
Plan for correct tools and parts required to perform tasks, according to all work procedures.
Commissioning of products that includes pre-delivery inspections and hot (operational and at customer site) commissioning.
Conduct root cause analysis (RCA) to identify and solve common problems, as a first line support.
Identify components, understand basic functionality, and conduct maintenance and repair work accordingly. This includes the provision of preventive and cost-efficient repairs.
Support the customer’s product/equipment/processes by suggesting possible improvements. (According to sales area requirements.)
Uses knowledge and experience to solve standard problems for customers.
Understands system functionality and interactions of hydraulics/mechanics/electrics/automation/pneumatics/materials.
Complete maintenance reports for internal and external stakeholders e.g., report and document on maintenance and/or repairs completed. Obtain customer authorization to invoice.
Occasionally collect technical feedback in Sales Area (inputted into Database).
Assign simple tasks to junior staff and guide them in their completion.
Coach customer technicians on basic servicing and maintenance principles.
Ensure that all routine work procedures (using the tools provided), are carried out according to safety standards

Your Profile

3-6 years related service experience
University degree or equivalent experience that could replace a portion of the educational requirement.
Understand the key business driver, understand rock tools application help sales won order through service.
Evaluate and use suitable methods, tools and processes. Contribute to sharing of best practice within own area.
Require diverse knowledge and experience in own discipline nad broadens capacity.

Application:

Send your application no later than Nov 30, 2024.Read more about Sandvik Group and apply at home.sandvik/career (Job ID:R0070382).

For further information about this position, please contact: