Sales and product service

Service Administrator

Sandvik Mining & Rock Solutions is looking for a

Service Administrator (Locations: Elko, NV)

If you have experience working in an industrial setting and have a background in inventory or office management, Sandvik Mining & Rock Solutions wants to speak with you!

Sandvik Mining & Rock Solutions is a business area within the Sandvik Group and a leading global supplier of equipment and tools, service and technical solutions for the mining industry. The offering covers rock drilling, rock cutting, rock crushing, loading and hauling and materials handling.

Key performance areas

As the Service Administrator, you will set up jobs for the workshop, prepare packets for supervisors, and enter, track and expedite all workshop work in process (WIP) orders.

KEY ACCOUNTABILITIES

PERFORMANCE MEASURES

Aurora S34 system processing

Open field service jobs for billable work, warranty and jobs for other areas of parts & service
Open N00 jobs for new units; PDI, warranty, other work to be performed on the new unit
Maintain/track open field service jobs
Order parts and/or outside services
Coordinate with vendors for orders
Process all system and hard copy documentation for all WIP orders
Open lps tickets for expediting, pricing, etc.
Prepare quotes and invoices and/or close field service and WIP jobs
Follow up with Sandvik internally as required to satisfy the requirements of WIP
Answer internal and customer inquiries on service, parts availability, delivery times and status of orders
Enter technician labor in EQ
Look up parts, pricing and availability to provide quotes to customers for service work and audits
Open/assist jobs with parts needed from stock equipment
Provide monthly reports for team and customers

EQ / IT

Open/maintain branches in aurora
Maintain/create technicians in aurora
Maintain labor cost and sell rate in aurora
Maintain user parameters, team authorizations and user/branch authorities
Train/Assist coworkers in aurora when issues arise, and they need assistance
Assist co-workers with getting access to aurora tasks

Aurora and Sales Tools

Enter warranty sales tools claims and close aurora job upon acceptance or rejection of claim

Administrative Duties

Order vehicle safety equipment for fleet
Order uniforms for field service technicians
Order tools for field service technicians
Order office supplies for technicians

Accounting

Maintain AP links for orders placed; amend and receive orders
Work with AR to resolve outstanding balances
Work with vendors and customers to be set up in Sandvik ERP

Additionally, the Service Administrator will:

Process all system and hard copy documentation for all WIP orders
Secure parts and materials for technician jobs
Prepare quote information for parts and service jobs
Coordinate with vendors for orders
Follow up with Sandvik internal stakeholders as required to satisfy the requirements of WIP
Prepare, quote and invoice jobs
Verify and enter technician time into jobs
Produce reports of in process, backlog and future jobs
Enter warranty claims in sales tools to the factory

Your profile

Besides possessing an Associate’s degree, the Service Administrator must have 3-5 years’ experience in office or inventory management, preferably in an industrial environment. You must have an aptitude for learning new data input systems, and experience with accounting related activities is preferred. A higher ability and understanding of Microsoft Office would be required.

You must be highly organized, self-motivated, and proactive in order to address all customer and internal requirements in a quick and professional manner. A professional demeanor and the ability to work quickly and effectively within time constraints are mandatory. The ability to work overtime as the requirements of the business dictate is required.

Benefits

Sandvik offers a comprehensive total compensation package including a competitive benefits package of health, dental and disability insurance, and a 401(k) retirement savings plan. In addition, we provide opportunities for professional competence development and training, as well as opportunities for career advancement

How to apply

For immediate consideration, please apply online at http://www.sandvik.com/careers for the Service Administrator position, Job Req. ID# R0070293.

Sandvik is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. Any applicant who, because of a disability, needs accommodation or assistance in completing an application or at any time during the application process should contact Human Resources at hrsolutions.us@sandvik.com. Sandvik also provides reasonable accommodations to employees with disabilities consistent with its obligations under the law.