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Sales and product service

Parts and Service Sales Representative (PSSR)

Sandvik, a global market leader in mining and rock excavation, has an opening for a Distribution Focused Parts and Service Sales Representative (PSSR)
The primary function of this role is to generate sales within the Distribution Channel through direct engagement with our dealers. The candidate will develop a strong pipeline of new opportunities, strengthen dealer and end-customers relationships, and maximize sales to the assigned accounts. This position requires travel throughout the defined region and will be based out of a home office located near a major regional airport.
We are looking for a remote employee located in the Western United States region.
Job Responsibilities
Critical Tasks/Responsibilities

  • Strategy: Execute the Parts and Service action plan to grow profitable parts and service sales across all available portfolios.
  • Territory: Improve Sandvik brand and product awareness within the region through engagement with multiple stakeholders within dealer sales channel. Develop a full understanding of the business environment, and market trends, within the assigned territory.
  • Fleet: Perform gap analysis on the existing fleet, working along with Product Specialists, to identify sales opportunities. Maintain fleet status and machine hours updated in the system for the assigned accounts and/or territory.
  • Customer Focus: Establish high-level relationships with business decision makers and identify business needs and problems. Consult with dealers on the subject of product for Sandvik end users.
  • Effective Communication : Must communicate effectively across product, industry, dealer and/or customer audiences to gain understanding and acceptance of ideas and recommendations.
  • Relationship Management: Strong technical knowledge, leadership skills, financial acumen, and the ability to manage in a diverse and potentially contentious environment. Must have the ability to work with people from many different backgrounds and cultures, internally and externally, with the appropriate influence and ability to resolve differences.
  • Training and Development: Identify/Map training and development needs, work along with internal Sandvik personnel to ensure needs are met.

Additional Duties,

  • Follow up on pending parts orders and backorders with dealers and customers on a regular and scheduled basis.
  • Assist with machine down resolution.
  • Offer alternative solutions where appropriate with the objective of increasing dealer and customer satisfaction and their business.
  • Record, update, maintain, and close cases and opportunities in Salesforce, documenting dealer inquiries.
  • Follow standard processes and procedures from the Parts SOP and other applicable policies.

Basic Minimum Skills Required

  • 5+ years of industry related experience in technical sales position
  • Strong communication skills with ability to connect with management, technical and non-technical people
  • Polished, confident, presenter with excellent written and verbal communication skills
  • Computer skills required – Microsoft Office Suite, Salesforce, etc..
  • Must be organized, self-motivated, and an enthusiastic problem solver with ability to work independently
  • Travel up to 70% within sales region or to Sandvik internal meetings and trainings.


  • Sandvik offers a comprehensive total compensation package including a competitive package of health, dental and disability insurance, and a 401(k)-retirement savings plan. In addition, we provide opportunities for professional competence development and training, as well as opportunities for career advancement.
  • How to Apply
  • For immediate consideration, please apply online at http://www.sandvik.com/careers for the #Position Title position, Job Req. ID# R0068519

Sandvik is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. Any applicant who, because of a disability, needs accommodation or assistance in completing an application or at any time during the application process should contact Human Resources at hrsupport.us@sandvik.com. Sandvik also provides reasonable accommodations to employees with disabilities consistent with its obligations under the law. #LI-Hybrid #LI-Remote

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