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Sales and product service

Service Engineer

Main Responsibilities

  • Maintenance and Servicing Equipment.
  • Plan for correct tools and parts required to perform tasks, according to all work procedures.
  • Commissioning of products that includes pre-delivery inspections and hot (operational and at customer site) commissioning.
  • Conduct root cause analysis (RCA) to identify and solve common problems, as a first line support.
  • Identify components, understand basic functionality, and conduct maintenance and repair work accordingly. This includes the provision of preventive and cost-efficient repairs.
  • Support the customer’s product/equipment/processes by suggesting possible improvements. (According to sales area requirements.)
  • Uses knowledge and experience to solve standard problems for customers.
  • Understands system functionality and interactions of hydraulics/mechanics/electrics/automation/pneumatics/materials.
  • Complete maintenance reports for internal and external stakeholders e.g., report and document on maintenance and/or repairs completed. Obtain customer authorization to invoice.
  • Occasionally collect technical feedback in Sales Area (inputted into Database).
  • Assign simple tasks to junior staff and guide them in their completion.
  • Coach customer technicians on basic servicing and maintenance principles.
  • Ensure that all routine work procedures (using the tools provided), are carried out according to safety standards.

Your Profile

  • 3-6 years of relevant experience.
  • University degree or equivalent experience that could replace a portion of the educational requirement.
  • Understands key business drivers; uses this understanding to accomplish own work.
  • Evaluate and use suitable methods, tools and processes. Contribute to sharing of best practice within own area.
  • Requires diverse knowledge and experience in own discipline and broadens capacity.
  • Preferred work location Shan Xi /Inner Mongolia.


Send your application no later than Jul 31st, 2024.Read more about Sandvik Group and apply at home.sandvik/career (Job ID: R0068458).

For further information about this position, please contact:

Carrie Xiao, HRBP-carrie.xiao@sandvik.com

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