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Sales and product service

Customer Service Representative - Japanese Speaker (1 year contract)

Key Performance Areas

  • Provide quality customer service, including interacting with customers, answering customer inquiries, and effectively handling customer complaints.

  • Primary contact for external & internal customers to process, enter, maintain, and provide status of all standard and special orders.

  • Quote all established standard or contract pricing and modified tools.

  • Provide basic technical support and recommend products for customer applications.

  • Consistently communicate with internal sales personnel as well as the Customer Service Manager regarding any customer sensitive issues.

  • Meet established departmental KPI’s

  • Support AR by investigating disputed payments and process credit memos as needed.

  • Resolve quote or purchase order discrepancies for all customer orders.

  • Process routine returns, quality returns and annual stock returns.

  • Monitor one or more Key Accounts; proactive notification of late orders, issuing credits and/or RMA’s, filing customer complaints, track shipments, run open order reports as needed.

  • Respond promptly to customer needs; solicit customer feedback to improve service, manage difficult or emotional customer situations.

  • Maintain departmental processes in accordance with other affected facilities and departments.

  • Attend in-house and/or outside training classes to enhance and upgrade skills as required.

  • Perform other duties as assigned.

Job Environment

  • Work performed in an office or home environment (Hybrid role)

  • Extended periods of time sitting or standing using a computer

  • Frequent mental and visual attention required.

  • Must adhere to Sandvik Code of Conduct Policy

Candidate Profile

  • Bachelor’s degree.

  • 1-2 years of experience in Customer service.

  • Customer service process for local & international sales

  • Good command of English & Japanese is a must

  • Good attitude and good team player

  • Able to work under pressure.

  • Efficiency in MS Office, Word, Excel, PowerPoint, Outlook.

  • Experienced in SAP is a plus.

  • Willing to work on a hybrid role based in Bangkok, Thailand

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