Sales and product service
CustomerSales Support Representative Rock Tools
Sandvik Mining and Rock Solutions is a business area within the Sandvik Group and a leading global provider of equipment and tools, services and technical solutions for the mining industry. The offering covers rock drilling, rock cutting, rock crushing, loading and hauling, and material handling.
Sandvik is a global high-tech engineering group providing solutions that improve productivity, profitability and sustainability for the manufacturing, mining and infrastructure industries. The group has approximately 44,000 employees in more than 150 countries.
Our offer covers the entire customer value chain and is based on extensive investments in research and development (R&D), customer insights and a deep understanding of industrial processes and digital solutions.
We are currently looking for a Customer Sales Support Representative Rock Tools based in our work center in San Fernando de Henares, Madrid, reporting directly to Sales Manager Rock Tool.
Key performance areas:
To act as first point of contact for customers from enquiry to order / cash collection.
To work closely with the sales team and support them to achieve sales objectives and improve the sales efficiency and customer satisfaction.
Manage and develop existing business in line with customer segmentation, rules and procedures.
Other duties: Product forecasting, tracking of orders, admin tasks, stock management, etc...
Profesional training in Sales Support and Marketing.
Experience in Mining and Construction segment minimum of 5 years.
High level in Office package.
Communication skills, customer focus and team spirit is a must.
Languages: Spanish native and English advanced is a must. Other languages are valuable