Sales and product service
Sales Support Engineer
Actively contribute to Customer Relation Management (CRM) system. Supporting Sales & Service Team to match best Product Offering with customers' needs/opportunities. Managing and Updating Sales Force and others Sales Support IT Tools and Software’s. Coordinate and track sales leads, monitor the progress of sales activities, and provide regular updates to the sales and service team. Coordinating communication between the country and related global stakeholders. Following Up and confirming credit status of customers with financial/credit department. Process sales and invoices so that customer orders are dispatched, invoiced, and paid accurately and on time. Draft more complex sales or contract documentation, proposals, reports, and correspondence such as sales contracts and maintenance agreements. Make more complex calculations to accurately compile and report statistics. Perform background research on customer accounts, prospects, competitors, and industry trends to support the contract or sales team’s activities. Answer more complex, difficult, or escalated internal and customer enquiries on service and product availability, prices, delivery times, and the status of orders so that enquiries are dealt with promptly and accurately. Communicate with staff from other areas in the organization, such as production, warehouse, transport, or distribution, international customs to confirm the status of orders and resolve customer complaints. Use databases or other computerized systems to maintain up-to-date customer records; to track the status of orders and deliveries; to maintain sales commissions and expense records; and to generate contract or sales reports and statistics.