Jump to content

You are now visiting the Sandvik Group website in English. Would you like to switch to another language site with selected content translated?

Sales and product service

Product Master

Sandvik Mining and Rock Solutions

Product Master – Perth, WA

Our Company and Culture

Sandvik Mining and Rock Solutions is a globally recognized leader in supplying equipment, tools, parts, service, and technical solutions for the mining and construction industries. As a business area within the Sandvik Group, we are proud to employ approximately 44,000 people across more than 150 countries.

Our commitment to sustainability is unwavering, and we conduct business in a responsible and ethical manner. Our core values prioritize safety above all else, and we always operate with consideration for the environment and the communities in which we work. Our commitment to integrity and building relationships based on honesty, respect, and trust is paramount.

We recognize that our strength lies in diversity, and we are committed to fostering a workplace that values inclusion, fairness, and respect. We are an Equal Opportunity employer and welcome applications from individuals of all backgrounds, including women and Aboriginal and Torres Strait Islander people.

Join us at Sandvik, where we are dedicated to delivering excellence and innovation in the mining and construction industries.

The role

As Sandvik continues grow their Surface Mining division and acquire further contracts Sandvik is now seeking Product Master to join the team. This will be a fulltime position and based in our WA head office in Kewdale.

As the Product Master you will act as the subject matter expert putting to use your understanding of concepts in principles, you will be the go-to person for technical queries and be the communication link between sales Sales area and the EQ Product line/ factory.

This role is a full-time requirement, however Sandvik recognises the desire for flexible working options. Flexible employment arrangements include condensed working weeks, working from home, flexible start/finish times, etc.

Areas of responsibility

  • Root Cause Analysis/Trouble Shooting (only 2nd line support),

  • Collects technical feedback in Sales Area (inputs into Database),

  • Perform adjustments of systems on client equipment.

  • Work proactively to develop new solutions to prevent recurring problems.

  • Takes technical and application ownership of market releases of new products and new product versions, and ramp down old products.

  • Conduct product launch, testing and commissioning services.

  • Support in technical details during New Product Development (NPD) process.

  • Aftermarket support to Equipment divisions and Sales Areas.

  • Prepare and execute all activities in line with SHEQ rules, regulations, procedures, instructions, guidelines, and promote awareness, including addressing anomalies to others.

  • Collaborate with Parts & Services division and take technical responsibility toward training interventions in relevant Sales Area.

Your profile

  • Proven experience dealing with key internal & external stakeholders.

  • Strong customer service & relationship building skills.

  • Strong technical knowledge of Surface Drills & Parts.

  • A strong and proactive approach to safety.

  • You’re committed to achieving favorable outcomes for Sandvik & our clientele.

  • A strong commitment to continuous improvement and streamlining processes.

  • Strong problem-solving skills.

  • You’re a team orientated individual.

  • Strong attention to detail.

What we offer

  • Join us for an exciting career with endless opportunities! Our company offers a variety of benefits that will make you eager to start your next adventure.

  • Work from the comfort of your own home with our flexible work arrangements and take advantage of our Employee Benefits Program which includes options for salary sacrifice. You'll also receive a superannuation contribution of 13% on top of your earnings, giving you added peace of mind for your future.

  • As a part of our team, you'll be eligible for our Company Performance Bonus scheme, recognizing your hard work and dedication to the company's success. Plus, our Length of Service Recognition program highlights our commitment to our employees and rewards their loyalty.

  • We understand the importance of work-life balance and provide paid parental leave to support our employees and their families. Our company also offers training and development opportunities to help you grow your skills and reach your career goals.

  • Don't miss out on the opportunity to be a part of our dynamic and rewarding team. Apply now to start your exciting career with us!

  • Sandvik is proud to be a Work180 Endorsed Employer for Women. If you would like to know more information about how we are supporting our employees, you can view our policies and benefits on the Work180 website.

Please apply via the link provided. For a confidential conversation please contact me directly via the below email address.

Agencies need not apply.

You must have the right to live and work in Australia to apply for this job.

Recruitment Specialist
Zelda Fowkes