Warehouse Operator

SCOPE

The Warehouse Technician is responsible the shipment, receipt and distribution of materials in a timely and accurate manner.

KEY RESPONSIBILITIES INCLUDE:

Technical Expertise

• Assists with shipping and receiving, unloads trucks, checks in materials and stores in appropriate location.
• Files appropriate documentation
• Processes sales orders and invoices in accordance with company process.
• Updates and maintains warehouse location system.
• Assists in cycle counting and physical inventory.
• Prepares export documentation as required.
• Maintains shipping supplies inventory.
• Arranges shipping/transport.
• Accepts/rejects vendor inventory transactions

Customer Service

• Builds sound relationships with the workshop team and internal and external customers to ensure smooth operations.
• Participates in customer on-call service as requires.
• Expedites urgent orders to ensure customer receives when needed.

General

• Performs other relevant duties as assigned by Warehouse Supervisor.

Safety and Environment

• Complies with SMC safety policies and applicable government, customer or industry regulations or requirements.
• Identifies and reports any unsafe work habits, workplace incidents and / or near misses.
• Maintains orderly warehouse and ensures housekeeping requirements are met.

Personal Leadership

• Ensures that all activities are carried out in accordance with Company Values and current Company Policies and Procedures.
• Completes trade school coursework in order to gain relevant certification.

QUALIFICATIONS

Education / Experience

• High School Diploma or equivalent
• Six months related experience

Competencies Requires:

• Ability to operate a forklift.
• Ability to work as part of an integrated, broad team
• Strong written and verbal communication skills
• Strong active listening skills
• Flexible, self-motivated with demonstrated initiative
• Ability to develop knowledge of customer business processes in relation to product rebuild
• Developed time management and organizational skills
• Computer literacy

REPORTING RELATIONSHIPS

Direct report to: Service or Warehouse Manager

Liaises with: Customer Service Representatives PSSR