Process Support Specialist (P3)

Not set
Job category:
Supply Chain & Logistics
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Sandvik is a global, high-tech engineering group, providing front-line products and services for the mining and construction industries. The Sandvik Group has been in operation since 1862 and today employs some 40,000 people, working in approximately 160 countries. Our diverse solutions delivered by our highly qualified and proficient employees enhance our customers’ productivity, safety and their profitability.

Sandvik Mining & Rock Solutions

Sandvik Mining & Rock Solutions is a business area within the Sandvik Group and a global leading supplier of equipment and tools, service and technical solutions for the mining and construction industries. Application areas include rock drilling, rock cutting, loading and hauling, tunneling and quarrying . In 2019, sales were approximately 45 billion SEK with about 14,000 employees within continuing operations.

Parts & Services Logistics – Our Function and Culture

Logistics is an essential support arm for multiple divisions within Sandvik Mining and Rock Solutions and manages 30 Warehouses (6 Hubs + 24 Satellites) in 17 distinct countries and 5 continents. Key to our central activity and role is providing proactive, worldwide, logistical expertise and timely delivery of essential after sales parts to our customers across the globe.

Based on the variety of functions performed in Parts & Services Logistics, there are numerous opportunities for career advancement in areas including; Warehousing, Order Management, Inventory Management, Freight, Supplier Management, Logistics Transformation and Supply Chain Information Systems. These key functions support the activities which collectively are providing and delivering the right product to the right customer at the right time.

We are now recruiting for a Process Support Specialist (P3) for a permanent position in our Dublin office.


The purpose of the process support specialist is to support the Senior Process Owner in optimizing processes, tools, systems, reports (BI) and business documentation for Parts & Services Logistics. The successful candidate will leads/participate in process improvement activities.

The process support specialists supports users in process knowledge, excellence and will act as a subject matter expert in field: order to delivery. The process support specialist will be involved in leading tier 2 projects.


Process Support

  • Support and train users in process and related IT systems knowledge
  • Audit processes and ensure adherence to common way of working

Process Implementation

  • Participate or lead implementation of process changes
  • Conduct IT developments and any related testing, including documenting test results

Process Design, Development and Documentation

  • Support process design and maintain process documents and ensure they are up to date
  • Optimize/develop processes based on audit results and initiatives from Logistics Regions and SPOs Road Maps

Project Management

  • Participate into projects as a subject matter expert
  • Lead and manage tier 2 projects

Data Analytics (if within individual core competencies)

  • Support all projects, process owner initiatives and Logistics Services by completing relevant analysis and reports and developing reporting tools

Your Profile

You are a highly motivated, team player with superb interpersonal skills and a passion for excellence. You have a positive outlook, a can-do attitude and thrive on working in a multi-cultural team environment. You have previous system testing and process mapping experience. You have exceptional communication skills, both verbal and written. You will have 2 – 6 years experience in a supply chain environment and educated to degree level or the equivalent.

What we offer:

  • 22 days annual leave
  • 4 Company Days
  • Defined Contribution Pension
  • VHI Health Insurance
  • Life & Disability Insurance
  • Health & Wellbeing Initiatives – gym membership, wellbeing seminars, bike to work scheme
  • Flexible start & Finish times

Diversity, Inclusion & Sustainability

Sandvik has a developed belief in conducting our business in a sustainable and responsible manner, both for our employees and the environment; wherever in the world we operate.

Our high ethical standards determine our policy of putting Safety at a premium, acknowledging and respecting the communities and giving due consideration to the environment in the areas we operate.

These core values, to prioritise the safety and well-being of our employees, are the foundation of how we work today. We also recognise the importance on inter-personal relationships and how those based on honesty, respect and trust, enhance our working lives and help each other’s growth and career development.

Equality of opportunity is fully supported and endorsed as an employer by Sandvik, while also welcoming the additional strength that diversity brings, by providing a work environment where everyone is included, treated fairly and with respect.

Location: Dublin, Ireland

Reporting to: Resource Manager

How to apply? Interested in the challenge? Please apply directly via the Workday Employee Self Service with the reference [O/S]. For further information regarding the recruitment process contact

Prior to this recruitment, we have already decided which advertising channels and marketing campaigns we wish to utilize, and we respectfully decline any contact from marketing or recruitment agencies regarding additional channels or campaigns.

The closing date for applications is 19th September

Applicants must be eligible to work in the EU or hold a valid permit to work in the EU.

Please click on Sandvik Home for more information about our company.

Deadline: Not set
Job-ID: R0031486

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