Sourcing and Customer Service Specialist

Job overview

  • Deadline: Not set
  • Country: China
  • Location: Jiangsu, Jiangsu
  • Job-ID: R0018255
  • Job category: Sourcing
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Sandvik in(镇江) Zhen Jiang is seeking for a

Sourcing and Customer Service Specialist

Sandvik is a high-technology, engineering group with advanced products and world-leading positions within selected areas. Worldwide business activities are conducted through representation in more than 130 countries. Sandvik’s operations are based on unique expertise in materials technology and extensive insight into customer processes. This combination has provided world-leading positions in selected areas - tools for metal cutting, equipment and tools for the mining and construction industries, stainless materials, special alloys, metallic and ceramic resistance materials as well as process systems.

The position would directly report to General Manager, below please refer to the job description:

Key performance area:

  • Taking care customer order tracking and communicating cross function within E8911 and sales units from order to cash.
  • ERP/ CRM system operation for daily work
  • Prepare related documentation required for customer orders and follow payment (AR) for all orders.
  • Conduct research on potential suppliers and vendors; promotions, and other industry trends as a source of accurate and up-to-date information for purchasing activities.
  • Conduct sourcing from qualified suppliers, monitor potential deviations and drive for achievement of agreed corrections.
  • Assist on developing procurement-specific sourcing strategies, processes and analysis reports under the supervision of the manager.
  • Enter data into databases or other computerized systems to maintain up-to-date supplier and vendor information; to process purchase requests and orders; and to generate purchasing reports and statistics.
  • Monitor the quality and timeliness of materials and goods supplied; follow-up the status of purchase orders with vendors to ensure timely delivery; and communicate status of orders with internal customers.
  • Make sure contracts be developed and implemented in good manner, related parties be well communicated by contract details, expiration noted and renewed within defined timeframe.
  • Documents like contracts, supplier qualification files, work reports and so on are managed and archived in good orders.
  • Apply and implement Sandvik policies, guidelines and procedures in all sourcing, purchasing and contract management activities to ensure compliance at all levels.
  • Secure suppliers fulfilment of Sandvik Code of Conduct and Anti-Bribery Compliance.
  • Assigned task/ projects from line manager.

Your profile:

  • Bachelor’s Degree in business, engineering or manufacturing related field.
  • Proved knowledge of trade compliance and contract law is required.
  • At least 1 years experienced in sourcing and procurement job. Customer service experience will be a plus.
  • Experience in multinational companies would be preferred.
  • Good verbal and written communication in Mandarin and English.
  • Logical thinking, good at data analysis and problem solving. Good EQ.
  • Well understand the knowledge of purchasing policy, principle and process;
  • Self-motivated, results driven, and ability to take initiatives
  • Excellent team work and collaboration skills
  • Basic knowledge of international trading.

Other information:

  • Able for business travel in case any needs.

Contact information:

Read more about Sandvik and apply at, Job ID: R0018255, or contact recruiter directly for any query via :

Deadline: Not set
Job-ID: R0018255

Apply for this job