Field Service Technician - S3

Jul 30
South Africa
Secunda, Mpumalanga
Job category:
Sales and Product Service
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Sandvik Mining and Rock Solutions is a global leading supplier in equipment and tools, parts, service and technical solutions for the mining and infrastructure industries. Applications include rock drilling, rock cutting, loading and hauling, tunneling and quarrying. The focus lies on bringing value to customers through high-performing products that increase productivity and safety as well as to provide services and flexible maintenance programs that extend uptime and cut costs.

Location: Mpumalanga and KZN

The Role

Get customer satisfaction by repairing, inspecting maintaining and commissioning service, considering economical and other aspects. Problem solving by using of approaches, tools, techniques for recognizing, operational or process problems; ability to apply this knowledge appropriately in different kinds of situations. Knowledge of the tasks, tools and procedures associated with providing technical support to the sales team and prospective customers.

Key Performance Areas

  • Repair, maintain, inspect, and commission the LS170, LS190, LS312 and Mercury equipment at customer site .
  • Report, capture and document results at end of every shift to Foreman, Control Room, and team
  • Responsible for plan, conduct and maintain tools and equipment for service work.
  • Support the customer’s product/equipment/processes by suggesting possible improvements.
  • Provide technical support to the sales team.
  • Provide problem solving to customer and team.
  • Ability to produce positive results in sales-client interventions.
  • Guide colleagues in service/operational methods and tools.
  • Share own knowledge to enable colleagues to expand their knowledge.
  • Knowledge of Sandvik underground cutting machines will be an advantage .

Profile Required

  • Grade 12 (Matric) or equivalent qualification
  • Trade Certificate of Competence in Diesel Mechanic, or Millwright
  • Minimum 2-year experience working as Field Service Technician with proven competence on mining equipment.
  • Basic Computer literacy
  • English proficiency
  • Valid driver's license
  • Full physical & medical certificate to work in mining environment Experience in:
  • Fault finding hydraulic, electrical, Drive train and Diesel offerings
  • Flame proof Certificate
  • Gas Testing Certificate
  • Own set of tools

How to apply

Please apply online through Workday (ESS) or access the Sandvik website

Please note that, in Line with our EE Plan, HDSA (Historically disadvantaged South African) candidates will be given first preference.

Please note that you must be physically and medically fit to work in a mining environment including meeting all customer vaccination requirements. Attach vaccination certificate to application.

We offer an interesting role in an international business environment as well as opportunities for professional development. At Sandvik, we believe that diversity of experience, perspective and background will lead to a better environment for our employees, our business and, thereby, our

Deadline: Jul 30
Job-ID: R0054528

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