Field Technical Support Specialist

Not set
United States of America
Alachua, Florida
Job category:
Sales and Product Service
Apply for this job

Sandvik Mining & Construction USA, LLC in Alachua, FL is looking for a Field Technical Support Specialist (Job Code R0053383)

Your performance areas:

The Field Technical Support Specialist provides technical engineering support for rotary drill mining equipment. Performs in-field diagnostic troubleshooting of mechanical and technical issues, including repairs, modification, installation of new parts and assemblies for surface mining rotary drills and related hydraulic, pneumatic, and electrical systems. Supports new drilling unit introductions, including on-site commissioning services.

Key responsibilities include:

  • Provide operator and maintenance training.
  • Complete software installations, calibrations, and configuration for target rotary drill rigs.
  • Determine functionality within drill rig control, hydraulic, pneumatic, and electrical systems.
  • Analyze the impact of parameter changes on drill functionalities within the control systems.
  • Support new product development projects for automated rotary blasthole drill rigs used for surface mining.
  • Provide input into the design and development process, including in-field observations and feedback regarding machine functionality and start-up testing.
  • Provide input regarding equipment performance necessary for machine build-out, start-up, and factory acceptance testing.
  • Provide technical application support for commissioning and adaptation of drill rig equipment at the customer mine site, including drilling trials.
  • Optimize mining operator performance and provide field trials expertise, training, and troubleshooting.
  • Provide service training courses on related surface drilling equipment for customers, dealers, and sales area staff.
  • Provide technical advice and remedy issues with parts, units, components, and systems.
  • Recommend changes to engineering team and provide accurate documentation and timely follow-up on outstanding issues.

Your profile:

  • Five (5) years of experience as Technical Support or Field Service Technician for heavy duty mining equipment.
  • The five (5) years of experience must have included in-field diagnostic troubleshooting, testing, modification, and calibration for rotary drills, including related hydraulic, pneumatic, and electrical systems.
  • Up to 50% domestic and international travel required.


Sandvik offers a comprehensive total compensation package including a competitive benefits package of health, dental and disability insurance, paid time off, tuition reimbursement and a 401(k)-retirement savings plan. In addition, we provide opportunities for professional competence development and training, as well as opportunities for career advancement.

How to apply

For immediate consideration, please apply online at to the Technical Support Specialist position, Job Req. ID #R0053383

Sandvik is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. Any applicant who, because of a disability, needs accommodation or assistance in completing an application or at any time during the application process should contact Human Resources at Sandvik also provides reasonable accommodations to employees with disabilities consistent with its obligations under the law.

Deadline: Not set
Job-ID: R0053383

Apply for this job