Parts Support Manager

Not set
United States of America
Smyrna, Georgia
Job category:
Sales and Product Service
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The Parts Support Manager is responsible for all the functions to support the sales of spare parts for Load & Haul, Underground Drilling, Surface Drilling and Rotary Drilling, including but not limited to short term parts planning, long term parts planning, strategic parts planning, life cycle costing modelling, logistics support, strategic stockholding for new equipment introductions and optimizing the inventory as part of net working capital.

  • Lead parts demand planning activities and develop & execute processes to manage inventory levels within the market area to minimize stock holdings while maximizing supply ability.
  • Communicate, and proactively manage potential parts availability gaps or risk as well as build and manage the forecast for major components in collaboration with Customer, Parts Portfolios, Sales and Contract teams & supply chain planning specialists.
  • Accountable for developing and communicating KPI reporting internally and to customers regarding parts planning performance
  • Complies with SMR safety policies and applicable government, customer or industry regulations or requirements
  • Lead and develop a team of supply chain planning specialists to proactively establish and deploy parts plans to support Sandvik installed base availability targets
  • Accountable for developing and implementing relevant business strategies supporting P&S BLM and overall sandvik P&S mid to long term strategies for aftermarket parts
  • To support parts planning for the introduction of new fleet, customers & parts portfolio solutions in the market & to drive the forecasting and demand planning for major components
  • To support meeting targets on revenue growth, OTD, warehouse stock turns, and Networking Capital targets for Parts and Services


  • Adopt a positive approach to building a sustainable Sandvik Environment, Health and Safety (EHS) culture within the workplace.
  • Conduct yourself in accordance with Sandvik EHS Vision to achieve Zero Harm to our people, the environment we work in, our customers and our suppliers.
  • Take reasonable care for your own health and safety, and ensure that your actions do not adversely affect the environment or the health and safety of anyone in the workplace.
  • Comply with all aspects of the Sandvik Environment, Health & Safety Policy, and any reasonable instructions, procedures or systems of work that are given in the interest of providing safe work practices, and to eliminate environmental harm.
  • Identify and report any unsafe work behaviors/practices, hazards, and incidents immediately.



  • Effectively lead and develop the supply chain planning specialists to implement effective demand plans for top customers & dealers utilizing fleet and equipment information (POC, BOM, RSPL, fleet age, size, hours, and other data.)
  • Support the Sales team in accomplishing parts forecasting by analyzing the customer maintenance plans to meet customer expectations on time parts availability
  • Secure through proper communication to internal stakeholders that all Sandvik inventory policies are met before any commitments are agreed upon with Customers (achieved by support in reviewing contracts regarding aftermarket parts).
  • Ability to identify inventory policy deviations and manage by following proper escalations procedures and proposing intervention or mitigation actions.
  • Support sales team to develop and implement parts inventory commitments with Customers by securing agreed service levels (i.e., OTD, Obsolete stock, effective consignment stock management, stock turns.)
  • Be the consolidation point for parts query escalation for assigned market area (Guidance is LPS, MDS, and relevant frontline customer support processes first)
  • Collaborate with the sales team on engaging in Customers Operations or Maintenance activities to capture forecast improvement opportunities to improve parts and equipment availability & with the portfolio team on effective market offerings for Engines, Rock drills, Turrets, Transmissions and further identified critical components
  • Identify, communicate, and proactively manage potential parts availability gaps or risk
  • Provide weekly/monthly/quarterly progress reports to internal stakeholders using Sandvik business and performance systems
  • Ownership of metrics, such as on-time delivery (OTD), inventory on-hand, obsolete inventory for specifics Customers


  • To organize & participate in quarterly service-level review meetings with internal Dealer stakeholders
  • Quarterly handshake with internal Dealer’s stakeholders on specific projects or needs to deploy in the coming quarter
  • Execution and continuous communication of projects agreed upon by quarter


  • Review critical components inventory levels to support unpredicted machine failures based on fleet size and aging
  • Continues service level improvement initiatives in collaboration with Logistics and Product Portfolio for product lines under assigned responsibility (i.e., Rock Drills, Engines, etc.)
  • Be the consolidation point for all aftermarket parts availability queries which are not supported by Logistics Process Support.
  • Responsible for supporting Product Portfolio specific initiatives as per request (i.e., the launch of a new product, out phase of products)
  • Support with a parts plan for the introduction of new equipment in the market
  • Adding value to the operations and ensuring the right parts are in the right place for all Sandvik operations and customers
  • Creating and executing a strategy to achieve the Best Practice for parts distribution and logistics networks
  • Coordinating local stock movements to customers/workshop and from the closest Core Network (satellite or Hub) location stocking point
  • Managing resources to meet targets and capacity requirements
  • Carrying out regular audits to ascertain the stock level
  • Providing regular parts stock movement reports as requested /necessary to update stockroom (including Consignment stocks) balances
  • Managing freight movement from local stockroom to the customer for delivery timeliness and completeness
  • Maintaining physical condition of warehouse by planning and implementing new design layouts; inspecting equipment; issuing work orders for repair and requisitions for replacement
  • Managing all consignment stock for the USA market
  • Proposing appropriate stock levels to the operations and customer


  • Responsible for keeping a central POC repository for each model of the Division under responsibility for tender purposes only through supporting the POC Lifecycle process/engaging with POC lifecycle team.
  • Responsible for keeping Central repository of Recommended Spare Parts Lists (RSPL) for all serial numbers of the market area assigned
  • Responsible for validating all RSPL and POC with Product Masters and other stakeholders on impact within NWC, Revenue, and other KPI pillars.


  • Support with training regarding supply planning strategies and tools to measure service levels that are available in Sandvik (Qlikview, PowerBI etc.)
  • Ensure inventory strategy, plans, targets, and actual KPIs are communicated across Divisions
  • Provide coaching for the team and other departments, if required, regarding RSPL and planning input
  • Communicating trends and creating executive summary reports for high-level presentations
  • Providing input into strategic plans for the continued expansion of services and Capital Equipment sales


  • 5 - 10 years of experience in a similar aftermarket environment
  • Exposure to the supply of parts and consumables in the mining and construction industry (desired)
  • Min 7 years of experience in leadership role managing people


  • Bachelor’s Degree or equivalent experience
  • Computer literacy is essential, with exposure to ERP systems, MS Office (Power BI knowledge advantageous)


  • Good planning and prioritization skills
  • Excellent analytic skills
  • Excellent communication skills
  • Ability to lead a team during high customer demands
  • Good team motivation skills
  • Good strategic skills with the ability to dive into details
  • Good reporting skills
  • Computer literacy is essential, with exposure to ERP systems, MS Office (Power BI knowledge advantageous)
  • Drive, determination, and flexibility to achieve targets and goals
  • Superior customer relations skills
  • Highly developed time management and organizational skills.
  • Ability to work as part of an integrated, broad team.
  • Willingness and ability to travel from time to time

Deadline: Not set
Job-ID: R0051051

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