Surface Service and Support Manager

Dec 9
Canning Vale, Queensland
Job category:
Sales and Product Service
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Sandvik Mining and Rock Solutions

Surface Service and Support Manager - WA

Our Company and Culture

Sandvik Mining and Rock Solutions is a business area within the Sandvik Group and a global leading supplier of equipment and tools, parts, service and technical solutions for the mining and construction industries. The Sandvik Group has approximately 44,000 employees in more than 150 countries.

We conduct business in a sustainable and responsible manner. To achieve this, we always act in line with our high ethical standards, putting safety first and always showing consideration for the environment and the communities in which we operate. The safety and well-being of our employees and the environment are our core values. Finally, we care about others and build relationships based on honesty, respect and trust.

At Sandvik, we recognise that we are strengthened by diversity. We are committed to providing a work environment in which everyone is included, treated fairly and with respect. We are an Equal Opportunity employer, and we encourage applications from women and Aboriginal and Torres Strait Islander people.

The Role

Sandvik currently has an exciting opportunity for a Surface Service and Support Manager. The Surface Service and Support Manager is a newly created potion which forms part of the newly combined Parts and Services organisation.

Reporting to the Customer Service and Support Manager, the Surface Service and Support Manager is responsible for a high level of customer support by developing and maintaining excellent customer relationships through effective sales management. With an emphasis on business development in the market, the role enables effective collaboration and forecasting of parts and services to support customers through their equipment lifecycle.

  • Lead the Service and Support Team in the development of pipeline sales in the mining market with commercial responsibility of the overall revenue result.

  • Through participation in Management Teams, develop and enhance the overall relationship with Customers that lead to constructive and profitable business partnerships.

  • Involvement with compilation of tenders and long-term contracts.

  • Lead the development and drafting of Parts and Service contract and tender scope of works.

  • Collaborate with Sales Representatives, Account Managers and Operations Managers on recommended actions to grow and maintain our business and provide closer customer support in the mining market.

  • Provide significant input into the rolling strategic plans for continued expansion of revenue within Sales Area Australia and New Zealand.

  • Ensure the effective management of sales pipeline opportunities for proactive financial forecasting through the opportunity process in the Sandvik Customer Relationship Management system ‘CRM’.

About You

A Tertiary Education, (or working towards) in Business Management, Marketing, Project Management and/or a Technical Trade qualification. Also, demonstrated experience in technical sales in the mining industry along with leading a sales team in the mining industry would be highly regarded.

You have a well-developed understanding of customers that operate in the mining industry and highly developed interpersonal skills, including the ability to communicate effectively and negotiate with customers at a senior decision-making level. Finally, you will bring your demonstrated ability to engage, influence and develop effective relationships with key stakeholders to deliver results.

You must have the right to live and work in this location to apply for this position.

What we offer

  • A rewarding career with diverse opportunities

  • Flexibility to work from home

  • An Employee Benefits Program including salary sacrifice options

  • 13% Superannuation on top of all earnings

  • Company Performance Bonus scheme

  • Length of Service Recognition program

  • Company funded paid parental leave

  • Training and development opportunities

Talent Acquisition Specialist

Zelda Fowkes

Applications will close 9 December 2022 unless preferred candidate is found sooner.

Deadline: Dec 9
Job-ID: R0047965

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