Customer Value Specialist Sandvik Coromant

Sandvik Coromant is a high-tech and global industrial group, holding world-leading positions in selected areas and offering products and services that improve our customers' productivity, profitability, and safety. One of our key success factors is our brilliant people – the ones who brought us to the market-leading position we hold today.

We conduct business in a sustainable and responsible manner. To achieve this, we always act in line with our high ethical standards, putting safety first and always showing consideration for the environment and the communities in which we operate. The safety and well-being of our employees and the environment are our core values. Finally, we care about others and build relationships based on honesty, respect, and trust.

We are currently looking for a Customer Value Specialist to join our highly engaged team based in San Fernando de Henares, Madrid.

Job Description

Provides Business Support and Services with a consultancy approach to support the strategic planning of Front Line Sales and to strengthen and develop the customer relationship and loyalty over time. The business support and value added offers are targeted towards selected accounts.

Main Functions

Interfacing with key customers

• Ensures the implementation and execution of the customer development in conjunction with Account Manager, Regional Managers and Strategic Relations

• Take responsibility to handle Operations accountable tasks within the scope of services such as PIP Lean / Vending Machine / Tool Logistic / Tool Rationalization / Pay Per Part / Consignment Stock / e-Commerce ad hoc interventions, with project management approach

• Promote through an cross- and up selling aptitude the value added services to selected Customers, in alignment with customer value- and business plans

• Proactive analyzing and reporting of customer data in our systems to support the customers and front line sales with valuable information and solutions.

• Keep monitored all cases related to selected customers to secure the Service Level Agreement is accomplished, provide coverage for activities that are not timely managed

• Activate crisis management for key customers in case of need, to provide a timely reaction and solution

• Be involved in the decision-making process on complaints of key customers

• Provide information to key customers on Sandvik Coromant services, new solutions or customer relevant marketing activities

• Review key customer contracts, legal agreements, functional payments or any other specific documentations related to selected customers and secure all contents are addressed to the relevant key stakeholders and are aligned with commercial conditions or specific plans and agreements

• Contribute proactively to a positive supplier scoring of Coromant made by key customers (suppliers scorecard)

Frontline Sales Support & - Intelligence

• Contribute to establish customer value plan and keep it monitored and followed up by informing relevant Sales Rep

• Provides reports on request of Account Managers or sales management.

• Provide data analysis on key customers and industry segments to map trends, deviations, leads and suggest activities

• Be in close contact to Sales Regional Managers or Account Managers to provide proper support on Value Center activities

• Participate in sales meetings to monitor and follow up sales activity plans

• Participate in Coromant events with key customers

Case Management

• Provide solutions for unresolved key customer enquiries addressed by 1° or 2° line

• Follow up with customers on open cases according to SLA

• Secure SLA for key customer

What you need to succeed

• Excellent communication skills in English and French, both in writing and in speaking
• A proactive approach to problem solving
• Attention to details
• Team Work