Customer Value Specialist Sandvik Coromant
Sandvik Coromant is a high-tech and global industrial group, holding world-leading positions in selected areas and offering products and services that improve our customers' productivity, profitability, and safety. One of our key success factors is our brilliant people – the ones who brought us to the market-leading position we hold today.
We conduct business in a sustainable and responsible manner. To achieve this, we always act in line with our high ethical standards, putting safety first and always showing consideration for the environment and the communities in which we operate. The safety and well-being of our employees and the environment are our core values. Finally, we care about others and build relationships based on honesty, respect, and trust.
We are currently looking for a Customer Value Specialist to join our highly engaged team based in San Fernando de Henares, Madrid.
Provides Business Support and Services with a consultancy approach to support the strategic planning of Front Line Sales and to strengthen and develop the customer relationship and loyalty over time. The business support and value added offers are targeted towards selected accounts.
Interfacing with key customers
Ensures the implementation and execution of the customer development in conjunction with Account Manager, Regional Managers and Strategic Relations
Take responsibility to handle Operations accountable tasks within the scope of services such as PIP Lean / Vending Machine / Tool Logistic / Tool Rationalization / Pay Per Part / Consignment Stock / e-Commerce ad hoc interventions, with project management approach
Promote through an cross- and up selling aptitude the value added services to selected Customers, in alignment with customer value- and business plans
Proactive analyzing and reporting of customer data in our systems to support the customers and front line sales with valuable information and solutions.
Keep monitored all cases related to selected customers to secure the Service Level Agreement is accomplished, provide coverage for activities that are not timely managed
Activate crisis management for key customers in case of need, to provide a timely reaction and solution
Be involved in the decision-making process on complaints of key customers
Provide information to key customers on Sandvik Coromant services, new solutions or customer relevant marketing activities
Review key customer contracts, legal agreements, functional payments or any other specific documentations related to selected customers and secure all contents are addressed to the relevant key stakeholders and are aligned with commercial conditions or specific plans and agreements
Contribute proactively to a positive supplier scoring of Coromant made by key customers (suppliers scorecard)
Frontline Sales Support & - Intelligence
Contribute to establish customer value plan and keep it monitored and followed up by informing relevant Sales Rep
Provides reports on request of Account Managers or sales management.
Provide data analysis on key customers and industry segments to map trends, deviations, leads and suggest activities
Be in close contact to Sales Regional Managers or Account Managers to provide proper support on Value Center activities
Participate in sales meetings to monitor and follow up sales activity plans
Participate in Coromant events with key customers
Provide solutions for unresolved key customer enquiries addressed by 1° or 2° line
Follow up with customers on open cases according to SLA
Secure SLA for key customer
What you need to succeed
- Excellent communication skills in English and French, both in writing and in speaking
- A proactive approach to problem solving
- Attention to details
- Team Work
Deadline: Feb 27