Rock Tools Technical Support Supervisor

Not set
United States of America
Elko, Nevada
Job category:
Sales and Product Service
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Sandvik Mining & Rock Technology is looking for a

Rock Tools Technical Support Supervisor

Sandvik Mining & Rock Technology, the leading global supplier of equipment and tools, service and technical solutions for the mining industry, currently has an opening for a Rock Tools Technical Support Supervisor.

Location – Northern Nevada

Key performance areas

The Rock Tools Technical Support Supervisor is responsible for managing a team of Rock Tools technical specialists to deliver world class customer support. This is accomplished by scheduling, planning and executing the rock tools contract requirements. The Rock Tools Technical Support Supervisor will travel to and work on the customer sites supporting the customer and the Rock Tools technical specialists.

Main Responsibilities

  • Coordinate prompt support for customers
  • Diagnose and resolve customer issues.
  • Research questions using available information & internal resources.
  • Troubleshoot problems and advise on the appropriate action.
  • Identify and escalate situations requiring urgent attention.
  • Redirect problems to correct resource where required
  • Manage rock tools technical specialists workload, performance and development

Safety and Environment

  • Complies with safety policies and applicable government, customer or industry regulations or requirements
  • Identifies and reports any unsafe work habits
  • Strives to find safer ways for customers to work with Sandvik’s products

Personal Leadership

  • Ensures that all activities are carried out in accordance with Company Values and current Company Policies and Procedures
  • Takes responsibility for personal development and enhancement of skills
  • Sets priorities for and coaches employees to meet deadlines.
  • Proactively ensures community involvement within the area of responsibility

Your profile

You possess Technical Degree in a mechanical discipline. Candidate should have a minimum 5 years technical experience in the mining industry. Current MSHA Part 46 and 48 and direct knowledge of the Sandvik track program is a plus.

Competencies Required:

  • Ability to work in a team environment
  • Ability to work standard and non-standard working hours or days
  • Ability to travel
  • Ability to manage a small team
  • Strong written and verbal communication skills
  • Ability to train and transfer knowledge skills
  • Flexible, self-motivated and drive to achieve customer satisfaction goals and targets
  • Strong investigation and diagnostic skills
  • Computer literacy
  • Flexible, self-motivated with demonstrated initiative
  • Knowledge of customer’s industry
  • Superior customer relations and active listening skills


Sandvik offers a comprehensive total compensation package including a competitive package of health, dental and disability insurance, and a 401(k) retirement savings plan. In addition, we provide opportunities for professional competence development and training, as well as opportunities for career advancement.

How to Apply

For immediate consideration, please apply online at for the Rock Tools Technical Support Supervisor position, Job Req. ID# R0045892.

Sandvik is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. Any applicant who, because of a disability, needs accommodation or assistance in completing an application or at any time during the application process should contact Human Resources at Sandvik also provides reasonable accommodations to employees with disabilities consistent with its obligations under the law.

Deadline: Not set
Job-ID: R0045892

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