Parts and Service Sales Representative

Not set
Canning Vale, Queensland
Job category:
Sales and Product Service
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Parts and Service Sales Representative - Automation

Our Company and Culture

Sandvik Mining and Rock Solutions is a business area within the Sandvik Group and a global leading supplier of equipment and tools, parts, service and technical solutions for the mining and construction industries. The Sandvik Group has approximately 44,000 employees in more than 150 countries.

We conduct business in a sustainable and responsible manner. To achieve this, we always act in line with our high ethical standards, putting safety first and always showing consideration for the environment and the communities in which we operate. The safety and well-being of our employees and the environment are our core values. Finally, we care about others and build relationships based on honesty, respect and trust.

At Sandvik, we recognise that we are strengthened by diversity. We are committed to providing a work environment in which everyone is included, treated fairly and with respect. We are an Equal Opportunity employer and we encourage applications from women and Aboriginal and Torres Strait Islander people.

The role

Reporting to the Category Manager – Global Business, the Parts & Service Sales Representative (PSSR) will be responsible for identifying aftermarket parts and service sales opportunities within an allocated customer base and the allocated GET (Ground Engaging Tools product range), Fire Suppression, and Mobile Refueling Station Product.

The PSSR will also be responsible for developing, maintaining, and growing the allocated customer account relationships through an effective account management process, incorporating the customers’ strategic requirements with value offerings from Sandvik.

The focus is to provide representation to our customers at a higher level, with a greater focus on medium to long-term goals, for both our customers’ and Sandvik.

Frequent travel to key customer mine sites will be required, both local and interstate with approximately 40% travel per year and some underground work required.

This role is a full-time requirement, however Sandvik recognises the desire for flexible working options.

Areas of responsibility

  • Develop and maintain customer relationships to ensure customer loyalty.

  • Identify aftermarket parts and service sales opportunities within the allocated account customer base, taking responsibility for the aftermarket development.

  • Develop value offerings which aligns with customer strategy by using gap analysis, forecasting and market analysis.

  • Analysis of customers’ requirements and machine performance including reliability, maintenance practices, parts availability, and service effectiveness.

  • Develop, implement and manage parts and service sales plans for your designated accounts.

  • Develop budgets by Customer Account & product in conjunction with the Customer Account Managers.

Your profile

You will be flexible and self-motivated with exceptional customer relationship skills and well-developed communication skills. You will have a strong understanding of customers business and processes along with business development experience with demonstrated growth results. A high level of intuitiveness, drive and determination to achieve goals and set targets for exceptional levels of customer satisfaction is a key driver in the selection for this position.

Formal qualifications in mining, heavy engineering or a business discipline would be well regarded. Together with a clear and demonstrable history of high achievement within customer support or an Account Management environment.

Parts and Service experience would be favorable. A background specific to Sandvik equipment would be a distinct advantage or product knowledge, with Surface or underground experience.

Agencies need not apply.

You must have the right to live and work in Australia to apply for this job.

What we offer

  • A rewarding career with diverse opportunities

  • Flexibility to work from home

  • An Employee Benefits Program including salary sacrifice options

  • 12.5% Superannuation on top of all earnings

  • Company Performance Bonus scheme

  • Length of Service Recognition program

  • Company funded paid parental leave

  • Training and development opportunities

Sandvik is proud to be a Work180 Endorsed Employer for Women. If you would like to know more information about how we are supporting our employees, you can view our policies and benefits on the Work180 website.

Deadline: Not set
Job-ID: R0045459

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