Technical Support Manager

Jul 5
Shah Alam, Selangor
Job category:
Sales and Product Service
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Our Company

Sandvik Mining and Rock Solutions (SMR) is a business area within the Sandvik Group and a global leading supplier of equipment and tools, parts, service and technical solutions for the mining and construction industries. Applications include rock drilling, rock cutting, loading, hauling, tunnelling and quarrying.

We aim to revolutionize the industry through digitalization, electrification, and material development whist we conduct business in a sustainable and responsible manner. To achieve this, we always act in line with our high ethical standards, putting safety first and always showing consideration for the environment and the communities in which we operate. The safety and well-being of our employees and the environment are our core values.

The role

Due to the creation of our new Sales Area - Southeast Asia, SMR is currently seeking a Technical Support Manager who will initiate, design, and direct the Technical Support program for the SMR Underground Drilling and Load & Haul products. To succeed in this role, you are expected to:

  • Respond to technical support queries between Territory organisations / Customers and the backline factory channels for the active units within the Sales Area.

  • Ensuring Territory organizations are working towards technical self-sufficiency.

  • Coordinating new equipment introductions, factory support and ad-hoc gap training.

  • Coordinating operational readiness deliverables.

  • Ensuring safety and service bulletins are being managed and implemented.

  • Support the Product Support Manager with regards to any liability or risk related performance issues.

  • Review warranty claims to understand any trend or pattern and provide input to product management and / or engineering to address.

  • Monitor and report on trends for changes to current specifications across the products.

This role is a full-time requirement based in Malaysia (Shah Alam KL), and travel is part of the role. We will consider alternative locations within SEA for the right candidate.

Your profile

You will bring a sound understanding of the mining and/or tunnelling industry, backed with strong technical knowledge of SMR underground drilling and load & haul equipment. Your experience and knowledge will be supported with a tertiary qualification in Mechanical or Electrical engineering or relevant trade qualifications, and as we work in a global setting, you have excellent skills in English, both verbal and written.

You have a passion for cultivating and fostering strong relationships and can motivate others to achieve outcomes. You understand the market, our customer needs, our competitors, and what actions we need to take to deliver against established business goals and objectives.

What is in it for you?

We offer you versatile and interesting tasks in international business environment, as well as the opportunity to develop your own professional skills and career. In addition, we offer good employee benefits and inclusive corporate culture focused on sustainable development, with values such as Innovation, Fair Play, Customer Focus and Passion to Win. Visit our stories hub, LinkedIn, Facebook to get to know us better.

Deadline: Jul 5
Job-ID: R0042563

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