Product Support Manager
Sandvik Mining and Rock Solutions (SMR) is a business area within the Sandvik Group and a global leading supplier of equipment and tools, parts, service and technical solutions for the mining and construction industries. Applications include rock drilling, rock cutting, loading and hauling, tunnelling and quarrying.
We aim to revolutionize the industry through digitalization, electrification, and material development whist we conduct business in a sustainable and responsible manner. To achieve this, we always act in line with our high ethical standards, putting safety first and always showing consideration for the environment and the communities in which we operate. The safety and well-being of our employees and the environment are our core values.
Due to the creation of our new Sales Area Southeast Asia, Sandvik Mining and Rock Solutions is currently seeking a Product Support Manager who will initiate, design, and direct the Product Support program for the SMR Underground Drilling and Load & Haul products.
The role is product focused and concentrates on providing application knowledge for the product range. To succeed in this role, you are expected to:
· Support the Territories and Customers with product-related enquiries concerning current offering and potential future development.
· Support equipment selection and optimal configuration according to customer requirements and application.
· Provide Implementation Management for New Product to ensure successful release within the Sales Area such as developing an implementation strategy and plan, communication, education, additional assistance, and support of the project team members
· Provide input on possible technical and application changes to drive product improvements via Product Management to ensure Product Roadmaps cater to future requirements.
· Provide input to engineering with regards to any liability or risk related performance issues.
This role is a full-time requirement based in Malaysia (Shah Alam KL), and travel is part of the role. We will consider alternative locations within SEA for the right candidate.
You will bring a sound understanding of the mining and/or tunnelling industry, backed with strong operational and applications knowledge of SMR underground drilling and underground load & haul equipment. Your experience and knowledge will be supported with a tertiary qualification in Mechanical, Electrical or Mining engineering, and as we work in a global setting, you have excellent skills in English, both verbal and written.
You have a passion for cultivating and fostering strong relationships and can motivate others to achieve outcomes. You understand the market, our customer needs, our competitors, and what actions we need to take to deliver against established business goals and objectives.
What is in it for you?
We offer you versatile and interesting tasks in international business environment, as well as the opportunity to develop your own professional skills and career. In addition, we offer good employee benefits and inclusive corporate culture focused on sustainable development, with values such as Innovation, Fair Play, Customer Focus and Passion to Win. Visit our stories hub, LinkedIn, Facebook to get to know us better.
Sandvik is a global, high-tech engineering group with approximately 44,000 employees and sales in about 150 countries. We have a strong focus on enhancing customer productivity, profitability and sustainability through our unique expertise and solutions for the manufacturing, mining and infrastructure industries. Our offering covers their value chains and is based on extensive investments in research and development, customer insights and a deep knowledge of industrial processes and digital solutions.
We have a long history of ethical and responsible business conduct, which has played a significant role in the global success of our company for 160 years. We conduct business in a sustainable and responsible manner, are committed to creating safe and healthy workplaces and delivering the industry’s safest products and services.
We are proud to shape the future of our industry in close collaboration with our customers and partners. We believe in an inclusive, equal, and open-minded culture, and we nurture our diversities to form a solid foundation for achieving great results.
Deadline: Jul 4