Service Engineer

Jul 13
Shah Alam, Selangor
Job category:
Sales and Product Service
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Our Company

Sandvik Mining and Rock Solutions (SMR) is a business area within the Sandvik Group and a global leading supplier of equipment and tools, parts, service and technical solutions for the mining and construction industries. Applications include rock drilling, rock cutting, loading and hauling, tunnelling and quarrying.

We aim to revolutionize the industry through digitalization, electrification, and material development whist we conduct business in a sustainable and responsible manner. To achieve this, we always act in line with our high ethical standards, putting safety first and always showing consideration for the environment and the communities in which we operate. The safety and well-being of our employees and the environment are our core values.

The role

Sandvik is currently seeking a Service Engineer who will be responsible for important customer assignments to perform systematic fault finding and providing prompt, correct and safe solutions. The role will work closely with customers using a specialist understanding of customers’ needs to act as a trusted advisor and determine the appropriate solutions, obtain customer satisfaction by installing, repairing, inspecting, and commissioning service, taking into account the customer and Sandvik’s considerations. To succeed in this role, you are expected to:

  • Independently conduct advanced and specialized inspections, fault finding, installations, repairs, adjusting/fine tuning and commissioning of products and equipment at customer site or own premises.

  • Determine the best approach, considering energy efficiency, environmental impact and maintenance costs when providing customer support.

  • Perform complex troubleshooting and repairs independently and provide technical feedback on important issues to TIM/TFM/CPI systems. (TIM = Technical Issue Management, TFM = Technical Feedback Management and CPI =Continuous Product Improvement process.)

  • Complete analysis of failed product and report on any abnormalities to the relevant party (e.g. Service, Product Support or PSSR).

  • Operate equipment proficiently to be able to test and diagnose issues independently.

  • Conduct and support warranty investigation.

  • Commission new launch products with different applications and solve relevant issues independently.

  • Develop routine work procedures (using the tools provided), according to safety standards.

  • Prepare and execute all activities in line with EHS and Quality, regulations, procedures, instructions, guidelines, and promote awareness, including addressing unsafe activities to others.

This role is a full-time requirement based in Malaysia (Shah Alam KL). Travelling within the Sales Area, up to 50% of your time, is an essential part of the job.
Your Profile

  • Qualified technician in fields on mechanics, hydraulics, and electrics

  • Minimum 6 years of Sandvik Equipment Experience and 3 years of advanced trouble-shooter experience; hydraulic system

  • Proficient knowledge of the mining environment and application of equipment.

  • Strong proven safety culture

  • Strong customer service focus and motivation and determination to achieve targets and goals

  • Proactive, self-motivated and demonstrate initiative

  • Excellent communication and interpersonal skills

What is in it for you?

We offer you versatile and interesting tasks in international business environment, as well as the opportunity to develop your own professional skills and career. In addition, we offer good employee benefits and inclusive corporate culture focused on sustainable development, with values such as Innovation, Fair Play, Customer Focus and Passion to Win. Visit our stories hub, LinkedIn, Facebook to get to know us better.
About us

Sandvik is a global, high-tech engineering group with approximately 44,000 employees and sales in about 150 countries. We have a strong focus on enhancing customer productivity, profitability and sustainability through our unique expertise and solutions for the manufacturing, mining and infrastructure industries. Our offering covers their value chains and is based on extensive investments in research and development, customer insights and a deep knowledge of industrial processes and digital solutions.

We have a long history of ethical and responsible business conduct, which has played a significant role in the global success of our company for 160 years. We conduct business in a sustainable and responsible manner, are committed to creating safe and healthy workplaces and delivering the industry’s safest products and services.

We are proud to shape the future of our industry in close collaboration with our customers and partners. We believe in an inclusive, equal, and open-minded culture, and we nurture our diversities to form a solid foundation for achieving great results.

Deadline: Jul 13
Job-ID: R0042389

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