Customer Application Specialist - SRT

Not set
United States of America
Westminster, South Carolina
Job category:
Sales and Product Service
Apply for this job

Customer Application Specialist – SRT (Flexible within Eastern SC)

Sandvik Coromant is the world’s leading supplier of tools, tooling solutions and know-how to the metalworking industry. With extensive investments in research and development we create unique innovations and set new productivity standards together with our customers. These include the world's major automotive, aerospace and energy industries. Sandvik Coromant has 8,000 employees and is represented in 130 countries. We are part of the business area Sandvik Machining Solutions within the global industrial group Sandvik.

At Sandvik we are committed to teamwork and believe in the power of developing ideas and solutions together. We leverage our shared passion, diversity, open-mindedness and cooperative spirit to shape the future of our industry and, with it, the path of your career. We are seeking for people who are passionate in their work and possess the drive to excel to join us!

The SRT Customer Applications Specialist fulfills and implements total delivery of technical solutions and works with end customers and distributors, in close cooperation with Account Managers to grow share of wallet. Provides integrated solutions by coordinating and organizing interactions between technical and commercial departments. Develops test applications used for testing modules, including customer specific components.

The location of this position is flexible in Eastern South Carolina.

Key Responsibilities:

  • Fulfills total delivery of technical solution and sales support to end-customers and distributors, in close cooperation with Account Managers to grow share of wallet at maintain, strengthen, and develop customers

  • Coordinates and organizes interaction between technical and commercial departments of the company, as well as relevant distributor services for projects in the sales/cluster department

  • Prepares integrated solutions for customers

  • Engaged with and by Account Managers to visit current and targeted accounts

  • Provide new product and service introduction to customers in collaboration with the account manager, or as appropriate

  • Recommends products and services that fit well with clients’ business needs during solution offer

  • Responds to complex technical questions regarding the products, systems, or services

  • Develops and delivers training to educate internal employees and external partners and customers on the features of their purchase

  • Troubleshoots, investigates, and resolves technical problems that arise during or after implementation

  • Develops test applications used for testing modules, including customer-specific components

Required Competencies:

  • University degree or equivalent work experience in mechanical/manufacturing engineering or a related field

  • Minimum 5-years experience in a Technical Service or Sales Supervisor role with engineering cutting tools skills and knowledge

  • Strong awareness and knowledge of Aero Frame Assembly components, assembly processes and tooling solutions

  • Proven track record in delivering good business results

  • Strong communication and presentation skills

  • Strong Project Management knowledge, experience and capability is a must

  • Relevant experience with Account Management or Sales Management structure

  • Strong knowledge of relevant application and CAD software programs

  • Knowledge and experience with managing external and internal customer relationships

  • Ability to apply digital tools of Office 365 in daily work with internal and external stakeholders (Teams, dynamics etc.)

  • Fluency in English language is required

  • Must meet local driver’s license requirements

  • People management experience is considered an asset

Sandvik is committed to fostering an inclusive, equitable, and accessible environment where all employees and customers feel valued, respected, and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live and serve, and where every worker has the opportunity to reach their full potential.

Sandvik welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Deadline: Not set
Job-ID: R0040044

Apply for this job