Customer Service Representative
Customer Service Representative Europe / New SSC Katowice
At Sandvik Coromant, our expertise is based on a profound understanding of the realities of doing business in our industry, and with a strong focus on Customer experience and new industry trends, we’re ready for the demands of tomorrow’s manufacturing.
To be prepared for this, and to ensure that our expertise is aligned with our Customer needs, we’re now looking for a talented Customer Service Representative to join newly created Sales Support Center and support our valued Customers in Europe
In this position, your overall mission is to provide excellent Customer service experience to both existing and prospective Customers
You take full ownership of the order-to-delivery process, securing the execution of commercial support to fulfill Customer’s satisfaction’s expectations.
You act as the first interface with Customers handling calls and emails to collect requests, queries and enquiries, building and maintaining excellent Customer relationships to achieve sales operations objectives and improve the sales efficiency.
You manage the order entry process and handle possible enquiries through Sandvik Coromant integrated systems as SAP and MS Dynamic Case Management System, enhancing our digital environment by efficiently adopting our applications and database and also, acting as an ambassador for their proper usage.
Amongst the possible queries you support the business with offers, quotations and stock availability information for standard products, secure data quality within our systems, monitor order progress and related administration.
You are able to support and drive Shop Online and e-Commerce solutions by providing assistance and instructions to Customers on our self-service processes.
Your character & skills:
We’re looking for someone with a Customer Service experience or aptitude, possibly gained in a global manufacturing or/and SSC/BPO industry.
You know how to create relationships and to communicate positively and effectively with internal and external Industrial Customers, with a positive, problem solving mindset and approach. Process transition experience will be an additional asset.
You have a disposition in digital applications, with good experience and skills in ERP system SAP and Microsoft 365. Microsoft Dynamics CRM knowledge welcomed
B2/C1 English required
Other languages (Spanish, German, French, Italian) will be a great additional asset
We place great value on your personal qualities. You encourage improvements and deliver results, you bring an inclusive perspective and you’re open minded, exploring different perspectives.
At Sandvik Coromant, we strongly believe that diversity of experience, perspective and background will lead to a better environment for our employees, our business, and our customers. We’re looking forward to meeting you!
Hiring Location: Katowice, Wrocławska 54
Possibility to join a newly created organization
Attractive salary and benefits package:
- Private medical care
- Multisport card
- Bonus scheme
- Employee Assistance Programm
- Foreign language courses
- Modern workspace with easy access from main roads A4, DTS, S86 and S74
Deadline: Dec 5