Customer Sales Support Representative

Job overview

  • Deadline: 24 May
  • Country: Canada
  • Location: British Columbia
  • Job-ID: R0027475
  • Job category: Sales and Product Service
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Sandvik Mining & Rock Solutions is seeking

Customer Sales Support Representative

Location: Vancouver, BC

Sandvik Mining & Rock Solutions is a leading global supplier of equipment and tools, service and technical solutions for the mining and construction industry. Our offering covers rock drilling, rock cutting, rock crushing, loading and hauling and materials handling.

Currently we are seeking Customer Sales Support Representative to support our customers.

The Role:

The Customer Sales Support Representative is responsible for providing industry leading sales support, which exceeds customer expectations and fosters customer loyalty and a positive experience in order to support the achievement of sales targets by carrying out the following job duties:

  • Monitor and process incoming customer orders
  • Support customer inquiries via phone or e-mail includes quotes, orders, unit downs, return requests, shipping a/o pricing concerns and technical issues
  • Process weekly back order reports: review, expedite as required and send to customer
  • Knowledge of your customer needs and communicate to other departments
  • Maintaining working knowledge of products and their functions for your customers
  • Ensuring all activities are carried out in accordance with Sandvik’s core values and current policies and procedures
  • Arranging for the shipment/transport of equipment/materials
  • Receipt of incoming goods and associated logistic support where required
  • Updating and maintaining the warehouse location system
  • Inventory control
  • Other duties as assigned


  • Post-secondary education, preferably in Business related field
  • Forklift certification considered an asset
  • Proven customer service and sales experience is preferred
  • Knowledge of the mining industry would be an asset
  • Experience in a warehouse setting considered an asset
  • Strong oral/written communication and interpersonal skills
  • Knowledge of processes, tools and techniques for selling goods and services
  • Excellent computer skills (Microsoft Office, Outlook, Sales Force etc.)
  • Familiar with parts manuals
  • Ability to multitask in a fast pace environment
  • Ability to work flexible working hours
  • Must be legally eligible to work in Canada

Environmental Health and Safety

  • Adhere to the Sandvik Environmental, Health & Safety policy.
  • Attend Environmental, Health and Safety related trainings.
  • Perform risk assessments (“Take Five”) prior to each task.
  • Identification and reporting of hazards when relevant
  • Wear the required personal protective equipment (PPE) assigned for each task.


Sandvik offers a comprehensive compensation package including a retirement savings plan with matching, competitive health, dental, life and disability benefits and ongoing development and training.

How to Apply

Qualified candidates can apply at to the Customer Sales Support Representative job opening #R0027475. We thank all applicants. Only those considered for an interview will be contacted.

Sandvik is committed to fostering an inclusive, equitable, and accessible environment where all employees and customers feel valued, respected, and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live and serve, and where every worker has the opportunity to reach their full potential.

Sandvik welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Deadline: 24 May
Job-ID: R0027475

Apply for this job