Field Service Supervisor
Sandvik Mining and Rock Solutions is a business area within the Sandvik Group and a global leading supplier of equipment and tools, parts, service and technical solutions for the mining and construction industries. In 2020, the Sandvik Group had approximately 37,000 employees in more than 160 countries.
Due to expansion of our operations we require 2 Field Service Supervisors to join and lead our field service team. Standard roster of 9:5 on offer, however alternative rosters will be considered.
Areas of responsibility
Work on a 14 day roster cycle (e.g. 9 days on 5 days off), supervising your team of Field Service employees
Motivating, training, and developing your team of Field Service employees
Manage, schedule and prioritise service and repair work for our customers
Liaising with product support teams for items that require review or redesign to improve the product
Coordination and support of all warranty claims for our customers
Providing advanced technical support for your team of heavy plant technicians and our customers
Leading the Sandvik Safety Culture by conducting yourself in accordance with our EHS Vision to achieve Zero Harm to; our people, the environment we work in, our customers and our suppliers.
Australian recognised Automotive, Engineering or Electrical Trade Certification – LV Mechanic applications welcome
Technical experience in the mining industry (underground mobile equipment is looked upon favorably)
Supervisory experience in workshop or field service operations
Customer-focused attitude and commitment to providing efficient internal and external customer service
Excellent written and verbal communication skills
What we offer
Role related items including Car, Phone, Laptop and Tablet
A rewarding career with diverse opportunities
A competitive remuneration package
12% Superannuation (2.5% above the superannuation guarantee) on all earnings
An Employee Benefits Program including salary sacrifice options
Company Performance Bonus scheme
Length of Service Recognition program
Company funded paid parental leave
Training and development opportunities and Education Assistance
Our Company and Culture
We conduct business in a sustainable and responsible manner. To achieve this, we always act in line with our high ethical standards, putting safety first and always showing consideration for the environment and the communities in which we operate. The safety and well-being of our employees and the environment are our core values. Finally, we care about others and build relationships based on honesty, respect and trust.
At Sandvik, we recognise that we are strengthened by diversity. We are committed to providing a work environment in which everyone is included, treated fairly and with respect. We are an Equal Opportunity employer and we encourage applications from women and Aboriginal and Torres Strait Islander people.
Sandvik is proud to be a Work180 Endorsed Employer for Women. If you would like to know more information about how we are supporting our employees, you can view our policies and benefits here.
How to apply
Click ‘Apply Now’ button, or access the Sandvik website home.sandvik/careers
Job Ref: R0026981
Deadline: 25 May