Service Technician

Job overview

  • Deadline: 11 Dec
  • Country: Ireland
  • Location: Portlaoise
  • Job-ID: R0022106
  • Job category: Sales and Product Service
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Sandvik Mining & Construction is looking for a

Multi-Skilled Field Service Engineer based in Portlaoise. Co. Laois, Ireland

EXPERIENCED TECHNICAL EXPERTS WITH A PASSION TO IMPROVE? WE LIKE THAT ABOUT YOU

Sandvik is a global, high-tech engineering group, providing front-line products and services for the mining and construction industries. The Sandvik Group has been in operation since 1862 and today employs some 40,000 people, working in approximately 160 countries. Our diverse solutions delivered by our highly qualified and proficient employees enhance our customers’ productivity, safety and their profitability.

At Sandvik, we offer you a world of opportunities. Our diverse businesses and global network enable you to explore your potential and thrive. While discussing the best solution for you today, we are already thinking ahead to the best solution for you tomorrow. Our proactive career planning ensures that your performance is recognised and offers various ways to fuel your growth towards exceptional achievements.

We are now looking for a Multi-Skilled Field Service Engineer to join the team in Portlaoise, Co. Laois.

Job summary

As a Service Engineer, you are regarded as a technical expert to help customers with their products and operations. In Service and Parts Sales the Service Engineer has the most important role. Proactive communication with customers helps to define the customer needs during the lifecycle and to offer optimum solution of equipment, spare parts and services.

Key performance areas include putting safety first, considering and taking responsible actions with environmental health and safety aspects. The role will involve preparing and executing equipment maintenance, servicing and repairing tasks based on customer needs. Working independently and cost effectively to evaluate, troubleshoot and repair the customers’ equipment. You will be involved in commissioning new equipment and introducing customers to equipment technology and application. You will ensure communication and reporting on maintenance and service work are carried out, producing descriptive and professional feedback alongside, communicating customer needs to ensure further Customer Services and Equipment sales.

Nationwide travel with overnight stays and potential weekend working form part of this role in the underground and surface extractive industries on the island of Ireland.

Main Responsibilities

  • Advanced repairs and inspections of products and equipment of different kind at customer site or own premises.
  • Report and document results after above actions.
  • Responsible for plan, conduct and maintain tools and equipment for service work.
  • Deep knowledge of the tasks, tools and procedures associated with providing technical support to the sales team and customers. Support the customer’s product/equipment/processes by suggesting possible improvements to more advanced technical solutions and products.
  • Take into consideration energy efficiency, environmental impact and maintenance costs when giving customer support.
  • Provide advanced technical support and advice to the sales team. Ability to produce positive results in sales-client interventions.
  • Guide and train colleagues in service methods and tools. Share own knowledge to enable colleagues to expand their knowledge.

Your profile

Where others see many, we see you – personally. We recognise and value your passion and personality.

It is essential that the successful candidate has a strong EHS understanding and culture, with excellent written communication skills for completing Take5/risk assessment job sheets and equipment reports. You must have a flexible approach to working hours and overtime, including weekend working to suit the customer/business needs. Your background will be from technical trade school education in engineering/plant maintenance to minimum FETAC Level 6 Mechanical Craft Apprenticeship or equivalent and/or extensive experience as a Plant Service Engineer or similar. In addition to good practical and theoretical understanding you will combine this with excellent communication and social skills. An ability to work independently is a must, coupled with confidence in dealing with customers.

Sandvik Mining and Rock Technology

Sandvik Mining and Rock Technology is a business area within the Sandvik Group and a global leading supplier of equipment and tools, service and technical solutions for the mining and construction industries. Application areas include rock drilling, rock cutting, crushing and screening, loading and hauling, tunneling, quarrying and breaking and demolition. In 2019, sales were approximately 45 billion SEK with about 14,000 employees within continuing operations.

Diversity, Inclusion & Sustainability

Sandvik has a developed belief in conducting our business in a sustainable and responsible manner, both for our employees and the environment; wherever in the world we operate.

Our high ethical standards determine our policy of putting Safety at a premium, acknowledging and respecting the communities and giving due consideration to the environment in the areas we operate.

These core values, to prioritise the safety and well-being of our employees, are the foundation of how we work today. We also recognise the importance on inter-personal relationships and how those based on honesty, respect and trust, enhance our working lives and help each other’s growth and career development.

Equality of opportunity is fully supported and endorsed as an employer by Sandvik, while also welcoming the additional strength that diversity brings, by providing a work environment where everyone is included, treated fairly and with respect.

Location: Portlaoise, Co. Laois, Ireland

Reporting to: Technical Support & Service Supervisor, Portlaoise

How to apply? Interested in the challenge? Please apply directly via the Workday Employee Self Service with the reference [O/S]. For further information regarding the recruitment process contact HRServices.UK@sandvik.com.

The closing date for applications is 12th December 2020

Applicants must be eligible to work in the EU or hold a valid permit to work in the EU.

Deadline: 11 Dec
Job-ID: R0022106

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