Rock Drills Support Manager

Sandvik Mining and Rock Solutions

Rock Drills Support Manager – Heatherbrae

Our Company and Culture

Sandvik Mining and Rock Solutions is a business area within the Sandvik Group and a global leading supplier of equipment and tools, parts, service and technical solutions for the mining and construction industries. The Sandvik Group has approximately 44,000 employees in more than 150 countries.

We conduct business in a sustainable and responsible manner. To achieve this, we always act in line with our high ethical standards, putting safety first and always showing consideration for the environment and the communities in which we operate. The safety and well-being of our employees and the environment are our core values. Finally, we care about others and build relationships based on honesty, respect and trust.

At Sandvik, we recognise that we are strengthened by diversity. We are committed to providing a work environment in which everyone is included, treated fairly and with respect. We are an Equal Opportunity employer and we encourage applications from women and Aboriginal and Torres Strait Islander people.

The role

Sandvik is seeking a highly motivated and experienced individual to join our team. The successful candidate will be responsible for improving the performance of Sandvik rock drills by developing innovative systems and processes in partnership with Global Parts & Services and the Rockdrill PA.

The primary objective of this role is to support Sandvik's customers in achieving their goals of reducing costs and increasing productivity through timely value-added services. By doing so, we aim to enhance our customers' perception of Sandvik's rock drill products and establish ourselves as the preferred choice in the industry.

You will have the opportunity to leverage your expertise and knowledge to drive innovation and deliver exceptional results. You will be responsible for collaborating with various stakeholders, including sales, marketing, and engineering teams, to develop and implement effective strategies that align with Sandvik's vision and mission.

Areas of responsibility

• Manage continuous improvement of Sandvik’s repair process and procedure for every rockdrill type in conjunction with the Rockdrill PA engineering and Global Parts & Services team.
• Monitor compliance to Sandvik’s repair process at all rockdrill repair locations.
• Improve the standard test procedure for each model rockdrill in conjunction with the Rockdrill PA.
• Further develop Sandvik’s Drill inspection process for rockdrill customers.
• Promote and or Train on rockdrill repair process and causes of failures.
• Further Develop Rockdrill reports, and the standard of information delivered to the customer in line with Condition, Cause and Correction to add value to the customers operations with the goal of reducing their operating cost
• Further refine Sandvik’s lean end to end rockdrill repair process (from removal to invoice).
• Review and manage Sandvik’s rockdrill performance contract repairs and initiatives.
• Review rockdrill reports, make recommendations to ensure continuous improvement in the report quality and value to customers
• Provide high quality feed back to the Rock drill PA and Global Parts & Services to further develop the rockdrill product through its performance and service life.
• Work with Sandvik’s rockdrill repair customers on their rockdrill performance to improve the service life they achieve and increase productivity to reduce their costs.

Your profile

The ideal candidate will possess a deep understanding of the mining industry and possess excellent

communication and project management skills. A proven track record of developing and implementing successful systems, report writing, Failure Analysis and advanced computer literacy and processes in a similar role is required. Mechanical engineering or Mechanical trade is essential.

You are passionate about driving innovation, delivering results, and enhancing the customer experience, we encourage you to apply for this exciting opportunity. At Sandvik, we are committed to excellence, and we believe that this role is a critical step towards achieving our vision of becoming the world leader in rock drilling solutions.

Agencies need not apply.

You must have the right to live and work in Australia to apply for this job.

What we offer

• A rewarding career with diverse opportunities
• Flexibility to work from home
• An Employee Benefits Program including salary sacrifice options
• 13% Superannuation on top of all earnings
• Company Performance Bonus scheme
• Length of Service Recognition program
• Company funded paid parental leave
• Training and development opportunities

Sandvik is proud to be a Work180 Endorsed Employer for Women. If you would like to know more information about how we are supporting our employees, you can view our policies and benefits on the Work180 website.

Talent Acquisition Specialist
Sam Lingman

0448 044 698