Product Support Specialist

Not set
United States of America
Phoenix, AZ, Arizona, Camarillo, California
Job category:
Product Management
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Sandvik Mining & Rock Solutions is looking for a

Product Support Specialist, OptiMine® Digital Solutions


Sandvik Mining and Rock Solutions is a business area of the Sandvik Group and a leading supplier of equipment and tools, services, support and technical solutions for the mining industry and specialist sectors such as quarrying, tunneling, demolition, dimensional stone, recycling and the civil engineering industry. SMR’s offering covers drilling, mechanical cutting, loading and hauling, crushing and screening, demolition and recycling, and various solutions to increase automation.

Business Unit Automation as part of SMR is driving an exciting revolutionary transformation of the Mining industry. This industry is going totally digital, which has a radical impact on our customers’ way of thinking, their processes and the way they run their business. Sandvik is the global market leader in this area, offering cutting edge digital products and solutions for its customers worldwide. Our offerings today include solutions for fully automated and robotic mining machines for underground and surface mining applications (AutoMine®). Sandvik also has the best in class software solutions (OptiMine®) for creating a full-process transparency and control for mining operations and maintenance management processes including location tracking in GPS denied environments, real time 3D-imaging, self-learning machines and predictive data analytics technologies.

Business Unit Automation has end-to-end responsibility for product management, new product development, product marketing, manufacturing, supply chain and technical sales support for Automation in mining and construction industries. Now is a great time to join the Business Unit Automation team which is shaping the future of an entire industry worldwide. At Sandvik, the future is now! To strengthen our Product Support for OptiMine®, leading digitalization product suites and offering for mining we are looking for a dynamic and an energetic Product Support Specialist.

The position can be based Phoenix, AZ, Camarillo, CA or Elko, NV and reports to the Business Line Manager Automation and Digitalization. Position to be filled when suitable candidate is selected.

Key performance areas:

In this role, you will be a member of Automation product support group supporting mining automation aftermarket business. You are responsible for product support for OptiMine® suite for mining. You will provide customers with technical support in all phases of OptiMine® analytics and process optimization life cycle where real-time information sharing and equipment data connectivity is paramount.

Your main focus is to provide remote assistance to your internal colleagues and customers. One of the essential part of the product support is to help OptiMine® Product Line receive customer feedback to improve OptiMine® product offering and competitiveness. We expect that you will perform your duties with a high degree of independence, initiative and judgment.

You will work in close collaboration with product line, product development, project office, automation technicians, field service personnel, training and product support. Succeeding in the job requires active communication between the key stakeholders worldwide.

Key Responsibilities Include:

  • Participate in and support new product and offering development projects.
  • Support commissioning of OptiMine® systems in Americas.
  • Lead and support full OptiMine® product offering and digitalization competence development and training activities in Americas.
  • Own and ensure successful OptiMine® product offering customer virtual demonstrations.
  • Participate in developing competitive product support to support automation business growth and life cycle-services.
  • Participate in resolving technical enquiries, provide diagnostic and product application support to sales area teams.
  • Work closely with our Parts&Service team to ensure Sandvik’s digital systems are providing value to the customers.

Work consists of wide range of daily support tasks for product support, product development testing, customer demonstrations, systems starts up, and trainings; special focus on ‘unit down’ situations.

Your profile:

You will need to be passionate to lead and to take a proactive approach in “getting things done” while maintaining good team collaboration with internal and external stakeholders.

You will possess a suitable degree (B.Sc. or M.Sc.) in technology or equivalent studies and have at least three years’ experience in working with software and software testing. Experience in developing or supporting web applications, SQL database solutions and IP networks are highly valued. You are capable of clearly expressing your ideas and have a strong interest in working with experts across cultural boundaries. International travel is part of in this role. Fluency in English as well as support attitude are prerequisites. Able to communicate in Spanish is considered as benefit. You are eager to learn and have a passion for working within the mining industry.

You have a passion to excellent customer service and you can easily establish and maintain good contact network with your natural, good communication and teamwork skills. You are curious to learn all the time, new products, solutions, processes and IT tools – lifelong learning is your key motivator.


Sandvik offers a comprehensive total compensation package including a competitive benefits package of health, dental and disability insurance, and a 401(k)-retirement savings plan. In addition, we provide opportunities for professional competence development and training, as well as opportunities for career advancement.

How to Apply

For immediate consideration, please visit to apply to the Product Support Specialist position, Job Opening # R0028953.

Contact Information - For further information about this position, please contact:

Antti Vesin, Business Line Manager Automation and Digitalization,

For further information regarding the recruitment process, please contact Sandvik's HR Services, USA,

Sandvik is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. Any applicant who, because of a disability, needs accommodation or assistance in completing an application or at any time during the application process should contact Human Resources at Sandvik also provides reasonable accommodations to employees with disabilities consistent with its obligations under the law.

Deadline: Not set
Job-ID: R0028953

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