Automation Product Specialist

Jun 17
Udaipur, Rajasthan
Job category:
Product Management
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Automation Product Specialist OptiMine

Sandvik Mining and Rock Technology (SMRT) is a business area of the Sandvik Group and a leading supplier of equipment and tools, services, support and technical solutions for the mining industry and specialist sectors such as quarrying, tunnelling, demolition, dimensional stone, recycling and the civil engineering industry. SMRT's offering covers drilling, mechanical cutting, loading and hauling, crushing and screening, demolition and recycling, and various solutions to increase automation.

Business Unit Automation as part of SMRT is driving an exciting revolutionary transformation of the Mining industry. This industry is going totally digital, which has a radical impact on our customers’ way of thinking, their processes and the way they run their business. Sandvik is the global market leader in this area, offering cutting edge digital products and solutions for its customers worldwide. Our offerings today include solutions for fully automated and robotic mining machines for underground and surface mining applications (AutoMine®). Sandvik also has the best in class software solutions (OptiMine®) for creating a full-process transparency and control for mining operations and maintenance management processes including location tracking in GPS denied environments, real time 3D-imaging, self-learning machines and predictive data analytics technologies.

Business Unit Automation has end-to-end responsibility for product management, new product development, product marketing, manufacturing, supply chain and technical sales support for Automation in mining and construction industries. Now is a great time to join the Business Unit Automation team which is shaping the future of an entire industry worldwide. At Sandvik, the future is now! To strengthen our Product Support for OptiMine®, leading digitalization product suites and offering for mining we are looking for a dynamic and an energetic Product Support Specialist.

Your responsibilities

In this role, you will be a member of Automation product support group supporting mining automation aftermarket business. You are responsible for product support for OptiMine® suite for mining. You will provide sales areas and customer with technical support in all phases of OptiMine® product support and process optimization life cycle where real-time information sharing, and equipment data connectivity is paramount. You will provide remote and field support, systems start-ups and training support to sales areas and customers. Essential part of the product support is to help OptiMine® Product Line receive sales area feedback to improve OptiMine® product offering and competitiveness. We expect that you will perform your duties with a high degree of independence, initiative and judgment. You will work in close collaboration with product line, product development, project office and supply chain, training and product support. Succeeding in the job requires active communication between the key stakeholders worldwide. Your additional duties include:

Participate in and support new product and offering development projects.

Lead and support commissioning of OptiMine® systems in the field.

Lead and support full OptiMine® product offering and digitalization competence development and training activities both in the factory and in the field.

Own and ensure successful OptiMine® product offering customer demonstrations.

Participate in developing competitive product support to support automation business growth and life cycle-services.

Participate in resolving technical enquiries, provide diagnostic and product application support to sales area teams.

Work consists of wide range of daily support tasks for product support, product development testing, customer demonstrations, systems starts up, and trainings; special focus on ‘unit down’ situations.

Your skills and qualifications

  • You have a Bachelor/master’s degree in engineering
  • Proven experience in similar role within a mining and/or heavy machinery or relevant environment; typically, >5 years
  • Good to excellent knowledge, skills and application know-how in automation systems, computer networks, smart heavy equipment, information management systems & networking.
  • Good knowledge and hands on with software configuration, deployment, Database and windows services.
  • Working knowledge of reading and interpreting mechanical, hydraulic and electrical schematics
  • Proficient in heavy duty equipment maintenance and applications
  • Basic understanding of data visualisation tools
  • High interest towards advanced analytics
  • Experience from machine telemetry solutions
  • Capable of showing initiative, tolerance to stress and pressure and standing up for own opinions
  • Good analytical, logical skills and attention to detail
  • Interaction, networking and cooperation skills
  • Proactive and systematic approach on problem solving in a multi-technical service request environment
  • Strong EHS culture
  • C/C++, CAN/CAN open and other field bus systems, TCP/IP, Embedded Real Time Linux skills (Optional)

Other Information:

Project work location will be based at Udaipur/SK Mines to start with and can change with business needs

You fit into a dynamic, international and fast-moving team within a well-established business. You value the opportunity to work with both in-house R&D as well as with customers all around the world to create significant impact to business with state of art digital tools. Experience in mining/construction or heavy machinery industry is regarded as a required. You are confident in presenting to different audiences, influencing others, and collaborating across organizations, cultures, and geographies. Strong communication skills in English (written and spoken) are prerequisites.

We offer you a challenging and interesting role with high impact and high visibility, in a truly international environment as well as opportunities for your professional development. We at Sandvik are sustainability-focused, have a diverse and inclusive company culture where our values are Innovation, Fair Play, Customer Focus and Passion to Win.

Deadline: Jun 17
Job-ID: R0025986

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