Product Specialist - Underground Drills

Job overview

  • Deadline: Not set
  • Country: United States of America
  • Location: Smyrna, Georgia
  • Job-ID: R0025766
  • Job category: Product Management
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Sandvik Mining & Rock Solutions is looking for a

Product Specialist – Underground Drills

Sandvik Mining & Rock Solutions is a business area within the Sandvik Group and a leading global supplier of equipment and tools, service and technical solutions for the mining industry. The offering covers rock drilling, rock cutting, rock crushing, loading and hauling and materials handling.

Location - Flexible within US.

Key performance areas

As a Product Specialist – Underground Drills you will be responsible for providing quality technical support and for developing the technical competencies of the customer and internal personnel.

The role is product focused and concentrates on providing guidance and advice on the implementation and strategies for the product range. Product specifications, selection and its application lie with this role.

Additionally, you will:

  • Develop and organize product training for sales and service personnel for the respective products
  • Provide technical training to the service network and customer base on proper operation, maintenance and troubleshooting practices
  • Provide technical support to end users, operators, and service personnel
  • Provide feedback to factories to enable improvements to the equipment or its operation
  • Provide assistance in compiling accurate data to process warranty claims and engineering machine improvements
  • Review spare parts recommendations and develops accuracy of Machine Life Operating Costs (MLOC)
  • Investigate warranty claims proactively and reactively to enhance customer satisfaction and provide feedback to the respective factories
  • Monitor test results for new products to implement improvement of the product
  • Assist factories with field-testing and trials of new products and updated components to ensure proper and safe operation.
  • Perform equipment installations and demonstrations in a safe manner

Your profile

Education and Experience

  • Two-year Technical Degree in a mechanical discipline
  • 5 years Technical experience
  • Training in key aspects of technical trades

Competencies Required

  • Ability to work in a team environment
  • Written and verbal communication skills
  • Ability to train and transfer knowledge to others
  • Flexible, self-motivated and drive to achieve customer satisfaction goals and targets
  • Strong investigation and diagnostic skills
  • Computer literacy
  • Flexible, self-motivated with demonstrated initiative
  • Knowledge of customer’s industry
  • Superior customer relations and active listening skills

Special Requirements

  • The role may require working underground
  • Ability to travel is essential


Sandvik offers a comprehensive total compensation package including a competitive benefits package of life, health, dental, and disability insurance, paid time off, paid holidays, and a 401(k)-retirement savings plan. In addition, we provide opportunities for professional development and training, as well as opportunities for career advancement.

How to apply

For immediate consideration, please apply online at to the Product Specialist – Underground Drills position, Job Req. ID # R0025766.

Sandvik is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. Any applicant who, because of a disability, needs accommodation or assistance in completing an application or at any time during the application process should contact Human Resources at Sandvik also provides reasonable accommodations to employees with disabilities consistent with its obligations under the law.

Deadline: Not set
Job-ID: R0025766

Apply for this job