Service Operations Manager

Jul 5
Shah Alam, Selangor
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Our Company

Sandvik Mining and Rock Solutions (SMR) is a business area within the Sandvik Group and a global leading supplier of equipment and tools, parts, service and technical solutions for the mining and construction industries. Applications include rock drilling, rock cutting, loading, hauling, tunnelling and quarrying.

We aim to revolutionize the industry through digitalization, electrification, and material development whist we conduct business in a sustainable and responsible manner. To achieve this, we always act in line with our high ethical standards, putting safety first and always showing consideration for the environment and the communities in which we operate. The safety and well-being of our employees and the environment are our core values.

The role

Due to the creation of our new Sales Area - Southeast Asia, SMR is currently seeking a Service Operations Manager who will initiate, design, and direct the service program for the territories within the sales area. To succeed in this role, you are expected to:

  • Develop and implementing the sales area Service strategy within and in conjunction with the territory teams and business line managers

  • Contribute to strategic planning and decision-making so that the service strategy is aligned with the long-term vision, mission, and objectives of the organization.

  • Oversee the service budget; monitor the cost and effectiveness of activities to optimize resources, prioritize spending, and maintain professional standards.

  • Develop and maintain technical expertise in the organization; evaluate new technologies and advise the organization on appropriate investments.

  • Ensure the development of professional engineering staff to ensure the quality, validity, and credibility of the organization's activities.

  • In conjunction with the Territory Managers develop new workshop processes including machine and component repairs, rebuilds, machine pre delivery jobs, consumables holdings, and planning.

  • Continually look for and introduce improvements to the service process (including workshop and field service) to improve profitability and efficiency of the service operations while maintaining relevant quality control standards.

  • Ensure service operations follow standard Sandvik operating practices and procedures.

  • Responsible to build the POC (Predictive Operating Cost) models for the EQ in the SA and Operational readiness

​This role is a full-time requirement based in Malaysia (Shah Alam KL), and travel is part of the role. We will consider alternative locations within Southeast Asia for the right candidate.

Your profile

You have aftermarket business experience in or supporting the service for the mining industry and experience in managing heavy engineering workshops and/or lean six sigma would be desirable. Your experience and knowledge will be supported with a tertiary qualification in Mechanical or Electrical engineering and at least 5 years’ experience in the relevant field or a Technical/Trade Certification with at least 10 years ‘experience in the relevant field. As we work in a global setting, you also have excellent skills in English, both verbal and written.

You can demonstrate an excellent understanding of health and safety concepts and can develop and lead a safe team. You have a passion for cultivating and fostering strong relationships and can motivate others to achieve outcomes. You understand the market, our customer needs, our competitors, and what actions we need to take to deliver against established business goals and objectives.

What is in it for you?

We offer you versatile and interesting tasks in international business environment, as well as the opportunity to develop your own professional skills and career. In addition, we offer good employee benefits and inclusive corporate culture focused on sustainable development, with values such as Innovation, Fair Play, Customer Focus and Passion to Win. Visit our stories hub, LinkedIn, Facebook to get to know us better.

Deadline: Jul 5
Job-ID: R0042560

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