Customer Systems Resolution Specialist
Execute all tasks and activities related to the following operational areas and processes a service mindset to fulfill customers’ needs:
e-Commerce including EDI, Punch Out or e-catalogs
Responsible for e-Commerce implementation activities: Coordinating the work with involved stakeholders such as Customers and IT, gathering both business- and technical requirements and performing acceptance testing of the implemented solution.
Acting as the contact person for implemented e-Commerce solutions, providing support and taking corrective actions when needed.
Share best practices and competences in order to support, educate and advise 1st line Support, Frontline sales in promoting Coromant´s e-Commerce offer.
Coordinate with Global ERP organization and/or IT in case of critical problem
Support and push activities to increase electronic order levels and proper usage
Manage requests for product data used by Distributors Webshops and “Catalogue Houses” including dimensional, technical and visual images as well as creating and maintaining the Sandvik Coromant e-Catalogue within our Distributor's Webshop solutions.
Improve knowledge, awareness and understanding of online and mobility needs of the customers and provide proper support applying existing solutions
Sandvik Coromant Ambassador
Act and communicate as Sandvik Coromant brand ambassador with customers according to defined Code of Conduct, Values and Principles
Participates in implementation of improvements made by the company.
Follows Internal Rules Regulations, in due time provides and correctly processes internal documents determined by the company.
Constantly improves knowledge of the Sandvik Coromant Offer and quality of production, new tools and technologies.
Constantly increases the level of the professional development through the training arranged by the company, and also independently.
Carries out other requests of the company management concerning activity of the company.
Deadline: September 22, 2022