Customer Systems Resolution Specialist

September 22, 2022
Job category:
IT & Software Development
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Execute all tasks and activities related to the following operational areas and processes a service mindset to fulfill customers’ needs:

e-Commerce including EDI, Punch Out or e-catalogs

  • Responsible for e-Commerce implementation activities: Coordinating the work with involved stakeholders such as Customers and IT, gathering both business- and technical requirements and performing acceptance testing of the implemented solution.

  • Acting as the contact person for implemented e-Commerce solutions, providing support and taking corrective actions when needed.

  • Share best practices and competences in order to support, educate and advise 1st line Support, Frontline sales in promoting Coromant´s e-Commerce offer.

  • Coordinate with Global ERP organization and/or IT in case of critical problem

  • Support and push activities to increase electronic order levels and proper usage

  • Manage requests for product data used by Distributors Webshops and “Catalogue Houses” including dimensional, technical and visual images as well as creating and maintaining the Sandvik Coromant e-Catalogue within our Distributor's Webshop solutions.

  • Improve knowledge, awareness and understanding of online and mobility needs of the customers and provide proper support applying existing solutions

  • Sandvik Coromant Ambassador

    • Act and communicate as Sandvik Coromant brand ambassador with customers according to defined Code of Conduct, Values and Principles

    • Participates in implementation of improvements made by the company.

    • Follows Internal Rules Regulations, in due time provides and correctly processes internal documents determined by the company.

    • Constantly improves knowledge of the Sandvik Coromant Offer and quality of production, new tools and technologies.

    • Constantly increases the level of the professional development through the training arranged by the company, and also independently.

    • Carries out other requests of the company management concerning activity of the company.

Deadline: September 22, 2022
Job-ID: R0029345

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