SAP IT Service Owner

Not set
Ireland, Finland
Dublin, Tampere, Pirkanmaa
Job category:
IT & Software Development
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We embarked a seven year global Business Transformation program enabled by SAP S/4HANA in January 2021. This is a greenfield implementation for Sandvik, a large Swedish multinational group. Ireland was chosen as the central hub location for this business digitalisation initiative which we call the “Seamless Flow Program”. A second phase of the Program is now starting, with ambition to extend the template to our Sales Units.

We are looking for exceptional people to join our diverse and multi-cultural team. This is a fantastic opportunity to create the digital future for our organisation using the very latest SAP technologies, creating sustainable business benefits and supporting the execution of Divisional strategies.

As we are creating a new internal SAP competency, this presents a great opportunity for learning and career development in this full-time position.

Sandvik is a high-tech and global engineering Group with a strong commitment to enhancing customer productivity, profitability and sustainability. The Sandvik Group has been in operation since 1862 and today employs some 44,000 people, working in approximately 160 countries. Our diverse solutions delivered by our highly qualified and proficient employees enhance our customers’ productivity, safety and their profitability.

We are now recruiting for a SAP IT Service Owner (P4) - for a permanent role in our Dublin Office.

Job Purpose

The purpose of the SAP IT Service Owner role is to lead and own the delivery of SAP services to the business in line with defined service levels, quality standards and continual service improvement requirements agreed with the business. The individual will be required to actively own service risks, control service costs, manage operational stability, improve productivity and response times, manage high complexity contracts with 3rd party service providers and continually improve cost effectiveness and service quality of the SAP support.

The individual will be required to maintain and develop the global SAP Support capability within Sandvik Mining and Rock Solutions Business Area by engaging with third party suppliers and internal support teams as the SAP technology footprint grows. This role is responsible for proactively managing third party suppliers in a service partnership that delivers as one team to the business.

Main Responsibilities

  • Manage the development of the support model design together with the business side System Owner as the SMR SAP service footprint grows and engage with the necessary business and IT stakeholders to gain acceptance
  • Understand SAP and industry best practices in the area of support and consider this within the continuous support model development and improvements
  • Works closely with the business, IT and service providers to negotiate and agree on service level requirements of any proposed new services and changes to existing services
  • Coordinate activities with service providers
  • Agree contractual terms with service providers for functional and technical support services and SLAs
  • Develop and manage the internal functional and technical service management and support & maintenance capabilities
  • Define, follow and regularly report the proper metrics and KPIs in evaluating service delivery and performance levels
  • Evaluate and link supplier performance to invoice approvals and contract renewals
  • Manage internal approvals for external purchases/contracts
  • Control total SAP service related IT costs
  • Plan and prepare Service / AM transition principles and processes to ensure operational stability for new and amended services
  • Design, plan and manage the transition of support services from the projects post go-live support team to the enduring business as usual SAP support team
  • Manage the end to end SAP support services for business as usual operations
  • Manage continuous improvement initiatives focused on increasing efficiency, cost effectiveness and service quality to the business
  • Coordinate with different software vendors and application support teams to resolve integration issues
  • Ensure application governance model and processes are in place and adhered to
  • Facilitate the development of the SAP support and knowledge repository
  • Define and maintain the SAP service catalogue
  • Own and manage the overall SAP change roadmap for maintenance, upgrades, small changes and minor enhancements ensuring that all changes are appropriately implemented, tested, approved and communicated.
  • Liaise with ongoing transformation programmes, that are driving changes to SAP applications, to ensure conflicts in the SAP change roadmap are avoided and / or managed
  • Ensure adherence of security policies and standards
  • Acquire and manage SAP licenses with the business, System Owner and IT Sourcing
  • Other tasks as required and directed by your line manager


  • 5+ years experience in a similar position

Education, Licences & Certificates

  • ITIL certification

What we offer:

22 days annual leave

4 Company Days

Defined Contribution Pension

VHI Health Insurance

Life & Disability Insurance

In house gym (Dublin office)

Health & Wellbeing Initiatives – gym membership, wellbeing seminars, bike to work scheme

Flexible start & Finish times

Hybrid working

Diversity, Inclusion & Sustainability

Sandvik has a developed belief in conducting our business in a sustainable and responsible manner, both for our employees and the environment; wherever in the world we operate.

Our high ethical standards determine our policy of putting Safety at a premium, acknowledging and respecting the communities and giving due consideration to the environment in the areas we operate.

These core values, to prioritise the safety and well-being of our employees, are the foundation of how we work today. We also recognise the importance on inter-personal relationships and how those based on honesty, respect and trust, enhance our working lives and help each other’s growth and career development.

Equality of opportunity is fully supported and endorsed as an employer by Sandvik, while also welcoming the additional strength that diversity brings, by providing a work environment where everyone is included, treated fairly and with respect.

Location: Dublin, Ireland & Finland

Reporting to: Head of IT Delivery

Sandvik Mining and Rock Solutions

Sandvik Mining and Rock Solutions is a business area within the Sandvik Group and a global leading supplier of equipment and tools, service and technical solutions for the mining and construction industries. Application areas include rock drilling, rock cutting, loading and hauling, tunnelling and quarrying. In 2021, sales were approximately 41 billion SEK with about 15,500 employees within continuing operations.

A glimpse of our culture

At Sandvik, we’re tech driven, innovative and entrepreneurial! For us, success is a team effort - we value diversity and are committed to creating an inclusive culture where people can be themselves and reach their full potential. So, we invest in supporting each other, learning together and celebrating our differences. We also give you the freedom to find that perfect mix between work, family life and interests. Visit our stories hub, LinkedIn or Facebook to get to know us further.

How to apply? Interested in the challenge? Please apply directly via at

Prior to this recruitment, we have already decided which advertising channels and marketing campaigns we wish to utilise, and we respectfully decline any contact from marketing or recruitment agencies regarding additional channels or campaigns.

The closing date for applications is 28th April 2023

Applicants must be eligible to work in the EU or hold a valid permit to work in the EU

Deadline: Not set
Job-ID: R0052288

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