Product Specialist - Automation

Not set
Perth, Western Australia
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Sandvik Mining and Rock Solutions

Product Specialist - Automation – Perth, WA

Our Company and Culture

Sandvik Mining and Rock Solutions is a business area within the Sandvik Group and a global leading supplier of equipment and tools, parts, service and technical solutions for the mining and construction industries. The Sandvik Group has approximately 44,000 employees in more than 150 countries.

We conduct business in a sustainable and responsible manner. To achieve this, we always act in line with our high ethical standards, putting safety first and always showing consideration for the environment and the communities in which we operate. The safety and well-being of our employees and the environment are our core values. Finally, we care about others and build relationships based on honesty, respect and trust.

At Sandvik, we recognise that we are strengthened by diversity. We are committed to providing a work environment in which everyone is included, treated fairly and with respect. We are an Equal Opportunity employer and we encourage applications from women and Aboriginal and Torres Strait Islander people.

The role

Reporting to the Technical Support Manager, the Product Specialist will be responsible for providing quality technical support in Asia Pacific sales region both on mine sites and remotely. You will also participate in the commissioning of automation projects.

As the product master you will be required to follow defined commissioning timelines for projects and provide effective solutions to technical problems based on systemic failure analysis. This will involve capturing information from automation products and services, along with reporting and feedback to customers of the findings and recommendations to repair.

This role is a full-time requirement, however Sandvik recognises the desire for flexible working options. Flexible employment arrangements, working from home, flexible start/finish times, etc. We are considering candidates from WA, where we have Sandvik offices.

Areas of responsibility

  • Commissioning of Automine® and OptiMine® product offerings at customer sites

  • Engage with customers and other key internal stakeholders to deliver and support the Automation product

  • Provide technical support to end users, operators, and service personnel in cases of complex technical issues

  • Resolve and report any technical problems associated with product area offerings at the customer level

  • Provide technical and service support on all deliveries including retrofit kits of product area offerings

  • Assist factories with field-testing and trials of new products and updated components to ensure proper and safe operation

  • Provide on-site commissioning of Product Area offerings in the sales area and technical assistance to resolve issues

  • Assist customers with parts interpretations and recommended stock holdings

Your profile

You will possess a relevant Degree or Trade qualification in either electrical or mechanical disciplines. Along with 5 years of technical experience and training in key aspects of technical trades. Proven understanding and experience with machine CAN bus systems is required. You also possess proven understanding and experience with IT systems and terminology, MS Project, MS Visio, and MS Access, in addition to system support and remote support experience.

Additionally, it is preferred that candidates possess:

  • Experience working with TCP/IP networks including Wi-Fi

  • An understanding of communication protocols (e.g. CANBus)

  • Strong investigative and diagnostic skills

  • Experience with underground mining remote control system

  • Knowledge of customer’s industry

  • Systemic failure analysis

  • Experience in on site commissioning

  • Ability to work underground as needed


*You must be comfortable to work underground when required

Please include a cover letter and resume in your application.

Agencies need not apply.

You must have the right to live and work in Australia to apply for this job.

What we offer

  • A rewarding career with diverse opportunities
  • Flexibility to work from home
  • An Employee Benefits Program including salary sacrifice options
  • 12.5% Superannuation on top of all earnings
  • Company Performance Bonus scheme
  • Length of Service Recognition program
  • Company funded paid parental leave
  • Training and development opportunities

Sandvik is proud to be a Work180 Endorsed Employer for Women. If you would like to know more information about how we are supporting our employees, you can view our policies and benefits on the Work180 website.

Deadline: Not set
Job-ID: R0039769

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